Jose Leon
Fort Mill
Summary
Dynamic hospitality professional with expertise in guest engagement and upselling techniques, honed at The Office CBK. Proven track record in enhancing customer satisfaction and driving sales through effective team collaboration and attention to detail. Adept at managing inventory and optimizing operational efficiency to exceed service expectations.
Overview
17
17
years of professional experience
Work History
Server
The Office CBK
Charlotte
08.2023 - Current
- Maintained records of transactions made during shift as required by law or company policy.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Trained new employees on restaurant procedures and plating techniques.
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new employees to perform duties.
Server
Assunta Inc. Portofinos Restaurant
Indian Land
05.2023 - Current
- Maintained records of transactions made during shift as required by law or company policy.
- Explained menu items, describing ingredients and cooking methods upon request.
- Assisted in training new servers.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Provided excellent customer service to ensure satisfaction.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Provided exceptional service to high volume of daily customers.
- Worked effectively in team environments to make the workplace more productive.
Broker Consultant
Interagroleon
Portoviejo
01.2017 - 03.2023
- Maintained an up-to-date database of current and prospective clients.
- Negotiated contracts for improved pricing and terms of business with suppliers.
- Created presentations for potential investors outlining the benefits of investing in a particular product or service.
- Provided advice to clients on investment portfolios, asset allocations and strategies.
- Forecasted generation costs, market prices and demand to make accurate trading decisions.
- Managed high-stress situations effectively, making critical decisions under tight deadlines to safeguard client interests.
- Monitored market trends, competitor strategies and market suppliers to evaluate opportunities to reduce costs.
- Supported product change requests to communicate impact on capacity plans.
- Promoted insurance and products to individuals and businesses and analyzed and determined financial viability and productivity of target products and services.
- Conducted periodic reviews with clients to discuss their objectives and review performance of their portfolio.
- Analyzed market conditions and trends to identify opportunities for growth or expansion into new markets.
- Assembled purchase orders after final negotiations with selected suppliers.
- Developed solutions to meet market gaps and drive company sales.
Manager of Operations
Bright Cleaning Services
Portoviejo
02.2012 - 07.2016
- Monitored operational budgets, reducing costs through strategic planning and optimization.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Developed and maintained operational policies and procedures.
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
Server Assistant Manager
Glenmorag Hotel
Dunoon
05.2008 - 04.2009
- Delegated work to staff, setting priorities and goals.
- Leveraged proper serving etiquette to promote inviting dining atmosphere.
- Coached staff on strategies to enhance performance and improve customer relations.
- Assisted staff by serving food and beverages or bussing tables.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Organized special events such as banquets, parties or buffets for customers according to their requirements.
- Resolved problems or concerns to satisfaction of involved parties.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Education
BBA - Business And Managerial Economics
Universidad Espiritu Santo
Guayaquil 07-2017
English And English For Business - Language Interpretation And Translation
SKOLA
London, UK 05-2009
SVQ Customer Services - High Standard Customer Service
Scotish Qualifications Authority
Glasgow, Scotland, UK04-2008
Skills
- Team collaboration
- Conflict resolution
- Upselling techniques
- Inventory management
- Sales promotion
- Attention to detail
- Quality assurance
- Relationship management
- Guest engagement
- Professional appearance
- Strong work ethic
- Performance improvement
- Hospitality service expertise
- Multitasking and organization
- Positive and professional
Affiliations
- A homebody, I enjoy family, jogging, and CrossFit. I love traveling.
Languages
Spanish
Native/ Bilingual
Timeline
Server
The Office CBK
08.2023 - Current
Server
Assunta Inc. Portofinos Restaurant
05.2023 - Current
Broker Consultant
Interagroleon
01.2017 - 03.2023
Manager of Operations
Bright Cleaning Services
02.2012 - 07.2016
Server Assistant Manager
Glenmorag Hotel
05.2008 - 04.2009
BBA - Business And Managerial Economics
Universidad Espiritu Santo
English And English For Business - Language Interpretation And Translation
SKOLA
SVQ Customer Services - High Standard Customer Service
Scotish Qualifications Authority
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