Joseph Ferrise
Myrtle Beach
Summary
Strategic Business Analysis Manager with expertise in data analysis and project management. Delivered process improvements through stakeholder collaboration and data-driven initiatives. Developed dashboards that enhanced customer relationships and operational efficiency, driving informed strategic decisions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager, Business Analysis
T-Mobile
10.2020 - 03.2026
- Conducted in-depth analysis of business processes to identify improvement areas and recommend actionable solutions
- Performed complex data analysis using statistical techniques and tools such as SQL, Python, and R to identify trends, patterns, and insights
- Utilized data visualization tools to develop comprehensive reports and dashboards that informed strategic decisions for senior management
- Collaborated with cross-functional teams to gather requirements, define project scope, and develop detailed project plans
- Gathered user feedback through interviews and surveys to pinpoint pain points and suggest enhancements for systems and processes
- Served as a liaison between business users/stakeholders and technical teams throughout the software development lifecycle
- Implemented data quality assurance processes to ensure reliable results from analytical models
Retention Specialist
SquareTrade
Myrtle Beach
05.2020 - 10.2020
- I sold and retained customers using SquareTrade's Services for IT Support. Responsibilities include:
- Monitored KPIs in a remote work environment.
- Reply and meet with Management within given timeframes to ensure open communication.
Digital Marketing Manager
the HeartRiot Agency
02.2020 - 10.2020
- Developed digital marketing structures for diverse clients and crafted customized campaigns tailored to their specific needs and customer bases.
- Executed social media marketing campaigns on Facebook, Instagram, and Google targeting both national and local audiences.
- Created ad copy and graphics that enhanced audience engagement.
Sales Manager
Connectivity Source
09.2019 - 12.2019
- Spearheaded social media marketing initiatives aimed at increasing sales.
- Led team of sales experts, coaching on effective product sales through social media marketing and in-person consultation.
- Coached sales reps daily using KPIs to enhance sales performance.
- Hired and trained a team of representatives to maximize sales opportunities
- Discussing Sales Goals and revenue with Senior Leadership
- Auditing Sales and other customer interactions
Engagement Coach
StarTek
Myrtle Beach
01.2015 - 09.2019
- Delivered leadership development classes through instructor-led sessions, online programs, and one-on-one coaching/feedback sessions.
- Launched mentor teams across multiple clients by hiring, mentoring, and developing a high-quality team focused on coaching behaviors and leading product trainings.
- Won "Director All-Star" Award five times for exceeding Performance Metrics by coaching to underlying behaviors and building the bench strength for the site.
- Trained team members on effective coaching strategies to foster an environment that supports performance improvement.
- Bankable Leadership Certified to balance employee needs with organizational needs and be able to integrate the correct proportions within each set of extremes.
- Ideal Dialogue Champion to train the Science of Dialogue with leaders to focus on principles of dialogue across all aspects of the customer experience and provide everything that is needed to maximize customer satisfaction, sales and retention in every conversation.
- Presented strategic initiatives and demos to executive staff and director, provided innovative solutions to meet time-to-market demands, oversaw daily financials for mentor leadership, analyzed key performance indicator trends, implemented development plans, and managed daily operations.
- Ran and Presented Tableau reports for site leadership and clients.
Education
High school diploma or GED -
Skills
- Business process improvement
- Project management
- Data analysis
- Data visualization
- Statistical modeling
- Dashboard development
- Customer relationship management
Certification
- CodECademy SQL Course Completion, Present
- Digital Media Buying course completion, 09/01/19 to Present, This course certificate of completion is a fully detailed class consisting of the basic information needed to understand and complete Media Buying Campaigns on all major platforms (including, but not limited to Facebook, Instagram, Google, Spotify and Tiktok)
- CCE Management Strategy, 03/01/15 to Present, Creating a Coaching Environment is a certification accrediting my ability to manage teams of people and set SMART Goals to achieve success.
Personal Information
Authorized To Work: US
Timeline
Manager, Business Analysis
T-Mobile
10.2020 - 03.2026
Retention Specialist
SquareTrade
05.2020 - 10.2020
Digital Marketing Manager
the HeartRiot Agency
02.2020 - 10.2020
Sales Manager
Connectivity Source
09.2019 - 12.2019
Engagement Coach
StarTek
01.2015 - 09.2019