Joseph Fike
Lexington
Summary
Highly motivated and results-oriented professional with a proven history of exceeding customer expectations, driving sales, and achieving business objectives in diverse environments. Adept at building rapport remotely, effectively communicating product value, and independently managing responsibilities. Possesses strong problem-solving, organizational, and time-management skills, with a talent for fostering customer loyalty. Eager to leverage my experience and self-driven nature to contribute to the success of a dynamic at-home sales team and achieve company targets.
Overview
5
5
years of professional experience
Work History
Service Advisor
Herndon Chevrolet Inc
12.2024 - Current
- Consistently delivered exceptional remote customer service by providing expert advice via phone and email, addressing customer concerns effectively, and building lasting relationships, leading to strong customer retention.
- Demonstrated strong remote sales skills by effectively presenting service and product options, upselling relevant offerings (e.g., warranties, maintenance packages), and consistently achieving sales targets.
- Developed strong remote problem-solving expertise by accurately diagnosing customer needs remotely, clearly communicating solutions via various channels, and ensuring customer satisfaction without in-person interaction.
- Collaborated effectively with the service team remotely to ensure seamless customer experiences and achieve overall departmental goals.
- Utilized technical knowledge to confidently and accurately assess customer needs remotely and recommend appropriate service solutions, building trust and credibility.
Tire Technician
Bo Tires
03.2024 - 11.2024
- Provided excellent customer service by effectively communicating tire recommendations and addressing customer inquiries, contributing to positive customer interactions.
- Demonstrated sales aptitude by clearly explaining product benefits and successfully upselling relevant tire services and products.
Tire Technician
Mavis Tire
09.2022 - 03.2024
- Developed problem-solving skills by accurately identifying tire issues and communicating effective solutions to customers.
- Collaborated with team members to ensure efficient service delivery and a positive customer experience.
Store Clerk
Lowes Foods
01.2022 - 09.2022
- Delivered outstanding customer service remotely via phone inquiries by providing friendly and efficient assistance and resolving customer issues effectively.
- Utilized sales abilities by informing customers about product features and promotions, contributing to sales efforts.
- Demonstrated problem-solving skills by efficiently addressing customer inquiries and resolving concerns to ensure satisfaction.
- Contributed to a positive customer experience through organized and efficient service.
Online Picker
Kroger
12.2019 - 07.2020
- Achieved high levels of customer satisfaction in remote interactions by accurately fulfilling online orders and proactively communicating any order adjustments or issues.
- Demonstrated strong remote problem-solving skills by efficiently addressing order discrepancies and navigating system challenges to ensure accurate and timely order fulfillment.
- Improved operational efficiency by contributing to streamlined processes for online order fulfillment.
- Built strong customer relationships through effective remote communication, ensuring a positive and convenient experience for online customers.
Education
Some College (No Degree) - Computer Analyst
Coursera
High School Diploma -
Worthington Kilbourne High School
Columbus, OH05-2021
Skills
- Remote Communication (Phone, Email, Video Conferencing)
- Virtual Sales Techniques
- Customer Relationship Management (CRM)
- Sales Techniques (Upselling, Cross-selling)
- Customer Service Excellence (Remote)
- Problem-Solving (Remote)
- Communication (Written & Verbal)
- Active Listening (Remote)
- Self-Management & Motivation
- Time Management (Independent Work)
- Organization (Remote Workspace)
- Attention to Detail
- Key Strengths for At-Home Sales:
- Proven ability to build rapport and trust remotely
- Excellent written and verbal communication skills for effective virtual interaction
- Strong self-discipline and time-management skills for independent work
- Demonstrated problem-solving abilities in remote customer service scenarios
- Experience with managing customer relationships through various communication channels
Timeline
Service Advisor
Herndon Chevrolet Inc
12.2024 - Current
Tire Technician
Bo Tires
03.2024 - 11.2024
Tire Technician
Mavis Tire
09.2022 - 03.2024
Store Clerk
Lowes Foods
01.2022 - 09.2022
Online Picker
Kroger
12.2019 - 07.2020
Some College (No Degree) - Computer Analyst
Coursera
High School Diploma -
Worthington Kilbourne High School
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