Joseph Miller
Lexington
Summary
Dynamic and results-driven professional with a proven track record at Moe's Southwest Grille, excelling in customer service and team leadership. Enhanced operational efficiency and customer satisfaction through effective problem-solving and mentoring. Skilled in money handling, consistently improving accuracy and reducing discrepancies while fostering a positive work environment.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Moe's Southwest Grille
10.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Team Member
BI-LO
08.2015 - 07.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Bachelor of Arts - English Literature
University of South Carolina, Aiken
Aiken, SC08-2019
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
Timeline
Assistant Manager
Moe's Southwest Grille
10.2021 - Current
Team Member
BI-LO
08.2015 - 07.2020
Bachelor of Arts - English Literature
University of South Carolina, Aiken
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