Joseph Ryan Jiles
Summerville
Summary
Detail-oriented professional with 13+ years of experience in data-driven asset management, fleet operations, and procurement. Proven track record in developing KPIs, optimizing maintenance compliance, and managing high-value technical portfolios (up to $700K). Expert in root-cause analysis and process improvement, bridging the gap between technical infrastructure and cost-effective business operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Technician
TekSystems (Novant Health)
11.2025 - 02.2026
- Managed IT asset inventory and tracked equipment assignments within asset management systems
- Collected and documented data related to hardware deployments to ensure operational accuracy
- Coordinated with internal departments to support workstation setup and equipment distribution
- Maintained organized documentation within ticketing systems to support reporting and analysis
- Delivered timely technical support while maintaining strong communication with internal stakeholders
Logistician
SAIC
11.2023 - 09.2024
- Project Leadership: Led a cross-functional team of 4 in executing high-priority vehicle-specific kit assembly for U.S. Marine Corps projects, meeting 100% of operational deadlines.
- Data-Driven Procurement: Managed inventory control and purchase request workflows, utilizing data insights to optimize stock levels and prevent project bottlenecks.
- Process Improvement: Designed and implemented organized storage and tracking systems that improved material accountability and reduced picking errors.
- Performance Reporting: Spearheaded weekly performance briefings, presenting operational data and kit-completion metrics to senior leadership to drive continuous improvement.
Signal Team Chief / Sergeant
United States Army
10.2010 - 07.2023
- Asset Portfolio Management: Maintained 100% accountability for a $700,000+ technical equipment portfolio, consistently exceeding military readiness standards.
- Strategic Problem Solving: Analyzed complex system data and error codes to perform root-cause analysis on network failures, reducing mean-time-to-repair (MTTR) in high-pressure environments.
- Operational Readiness: Coordinated large-scale logistics and equipment movement, ensuring mission-critical assets were staged and verified for deployment.
- Efficiency Initiative: Authored procedural documentation and standardized troubleshooting guides that improved team operational efficiency by streamlining technical workflows.
Management Trainee – Fleet Operations
Enterprise Rent-A-Car
05.2018 - 02.2019
- Strategic KPI Tracking: Analyzed daily fleet utilization data and maintenance compliance to maximize asset uptime and revenue generation across the branch.
- Cost Containment: Administered fuel card programs and audited usage reports to identify anomalies, reducing unauthorized spend and optimizing total cost of ownership (TCO).
- Vendor & Asset Management: Managed end-to-end vehicle maintenance lifecycles, coordinating with vendors to ensure PM (Preventive Maintenance) compliance and safety standards.
- Contract Administration: Audited rental agreements and corporate accounts for accuracy, ensuring 100% compliance with financial and operational protocols.
Education
B.S. - Computer Information Science
ECPI University
09-2026
Business Marketing
University of South Carolina Upstate
01-2012
Skills
- Fleet Operations Support
- Procurement Coordination
- Vendor & Supplier Management
- KPI Development
- Purchase Requests & Documentation
- Time Management & Organization
- Data Collection & Analysis
- Microsoft Office (Excel, Word, Outlook)
- Fleet Utilization Tracking
- Root Cause Analysis
- Cross-Functional Communication
- Leadership & Team Development
Certification
- CompTIA IT Fundamentals (2024)
- CompTIA Security+ (In Progress)
Timeline
Service Technician
TekSystems (Novant Health)
11.2025 - 02.2026
Logistician
SAIC
11.2023 - 09.2024
Management Trainee – Fleet Operations
Enterprise Rent-A-Car
05.2018 - 02.2019
Signal Team Chief / Sergeant
United States Army
10.2010 - 07.2023
Business Marketing
University of South Carolina Upstate
B.S. - Computer Information Science
ECPI University