Joseph Summers
North Charleston
Summary
Dynamic culinary operations manager with a proven track record at Charleston Hospitality Group LLC, enhancing kitchen efficiency and reducing food waste through effective portion control. Skilled in sourcing quality ingredients and maintaining sanitation compliance, while fostering a collaborative team environment that drives productivity and customer satisfaction.
Overview
32
32
years of professional experience
Work History
Cook Manager
Charleston Hospitality Group Llc
04.2015 - 10.2024
- Enhanced kitchen efficiency by streamlining prep processes and optimizing ingredient usage.
- Adapted cooking methods to accommodate special dietary requests without compromising dish integrity or taste.
- Reduced food waste by implementing proper portion control techniques and monitoring inventory levels.
- Trained new hires on kitchen procedures, safety protocols, and recipe execution to maintain consistency in service quality.
Cook Shift Leader
Coosaw Creek Crab Shack
03.2009 - 02.2015
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
Shift Manager
Hardee's Restaurant
11.2004 - 05.2008
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Tracked receipts, employee hours, and inventory movements.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
Shift Manager
Bojangles' Restaurants
08.2004 - 10.2004
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Manager
Grandy's Restaurant
03.1993 - 05.1999
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Skills
- Culinary operations management
- Sourcing ingredients
- Experience with sanitation compliance
- Temperature regulation
Timeline
Cook Manager
Charleston Hospitality Group Llc
04.2015 - 10.2024
Cook Shift Leader
Coosaw Creek Crab Shack
03.2009 - 02.2015
Shift Manager
Hardee's Restaurant
11.2004 - 05.2008
Shift Manager
Bojangles' Restaurants
08.2004 - 10.2004
Manager
Grandy's Restaurant
03.1993 - 05.1999