Joseph White
Sumter
Summary
IT Technician with extensive experience at Computer Depot, specializing in software installation and malware removal. Skilled in troubleshooting complex hardware issues and translating technical concepts for non-technical users. Focused on improving system performance and user satisfaction through proactive support and maintenance.
Overview
9
9
years of professional experience
Work History
IT Technician
Computer Depot
SUMTER
01.2024 - Current
- Performed upgrades and repairs on desktop and laptop computers.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Resolved hardware issues including replacing parts as necessary.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Deployed operating systems.
- Set up user profiles on local machines according to established standards.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
Custodian
Shaw Heights Baptist Church
Sumter
01.2024 - 08.2024
- Moved furniture for cleaning and set up for special events.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Checked in and stocked inventory throughout facility.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
IT Technician
Shaw Heights Baptist Church
Sumter
02.2020 - 08.2024
- Maintained office PCs, networks and mobile devices.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
Parts Professional
Scott Will Toyota
11.2017 - 04.2019
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Read and interpreted diagrams and technical manuals to quickly locate correct parts.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Processed and reshelved return orders, checking for discrepancies, potential usage and defects.
- Delivered merchandise to business locations for use in body or mechanical repairs.
- Placed new parts orders for customers and to replenish stock.
- Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Organized parts storage and stocked inventory according to established guidelines.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Maintained extensive understanding of common problems and methods for repair.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Stocked and managed stock of parts.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Adhered to company guidelines for performance and compliance.
- Ordered parts from various distributors to fulfill demands.
Porter
Scott Will Toyota
10.2016 - 11.2017
- Completed sweeping, mopping, and window-cleaning.
- Communicated with coworkers and managers about completed duties.
- Performed cleaning and maintenance duties as directed.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Greeted customers and took down names, car information, reason for visit, checked batteries, alignments, and tire depth, and relayed that information to advisors.
- Processed cars to the appropriate maintenance zones and parked them accordingly.
Education
No Degree -
University of South Carolina - Sumter
SumterHigh School Diploma -
Home-schooled
Spartanburg, SCNo Degree -
North Greenville University
Tigerville, SCSkills
- Equipment inspection and repair
- Software installation
- Malware removal
- Hardware installation
- Facility maintenance
- Supply chain management
- Software configuration
Component level repair of older electronic hardware
From time to time I will purchase broken hardware for flipping it for sale, to have it on the cheap for personal use once fixed, or for the challenge of fixing it alone.
Timeline
IT Technician
Computer Depot
01.2024 - Current
Custodian
Shaw Heights Baptist Church
01.2024 - 08.2024
IT Technician
Shaw Heights Baptist Church
02.2020 - 08.2024
Parts Professional
Scott Will Toyota
11.2017 - 04.2019
Porter
Scott Will Toyota
10.2016 - 11.2017
No Degree -
University of South Carolina - Sumter
High School Diploma -
Home-schooled
No Degree -
North Greenville University