Joseph Lankford II
Bethune
Summary
Service Technician with AT&T, recognized for enhancing customer satisfaction through exceptional troubleshooting and communication skills. Proven track record in installation and repair, achieving high first-time fix rates. Committed to safety and efficiency, consistently meeting project deadlines while training junior technicians to foster a culture of continuous improvement.
In general, almost 25 years experience in telecommunication. Installing and repairing buried and aerial telephone facilities and equipment. Bucket truck certified. And certified in custom fiber optics and fusion splicing.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Service Technician
AT&T
08.2000 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Worked with diverse types of weather and ground conditions.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Education
High School Diploma -
Hartsville High School
Hartsville, SC06-1992
Certificate in Industrial Electronics - Electronics
Hartsville High Vocational School
Hartsville, SC06-1992
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Equipment troubleshooting
- Analytical thinking
- Troubleshooting
- Safety procedures adherence
Certification
Industrial Electronics
Custom Fiber Optics and Fusion Splicing
Timeline
Service Technician
AT&T
08.2000 - Current
High School Diploma -
Hartsville High School
Certificate in Industrial Electronics - Electronics
Hartsville High Vocational School
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