Joshua Boyce

• Negotiated deals and handled complaints or objections.
• Maximized sales by keeping areas tidy, fully stocked and correctly priced.
• Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
• Followed up with customers post-sale to ensure satisfaction with their purchase decision.
• Resolved customer complaints in a timely manner.
• Negotiated prices and set up contracts to finalize sales agreements.

• Assisted in general housekeeping to maintain store image.
• Delegated work to staff, setting priorities and goals.
• Collaborated with management to determine key tasks and delegate to staff members.

• Researched out-of-stock items to find additional inventory in other store locations.
• Mentored newly hired staff in upselling techniques to improve sales.
• Opened and closed store in absence of senior managers.

• managed the inventory process due to other members of management being absent

• Managed store operations in the absence of the Store Manager when necessary.

• Ensure that customers are greeted accordingly
• Maintain a weekly and monthly sales goal
• Ensure credit card goals are met

• Ensure that all there are carts available to customers at all times
• Bathrooms must be clean and tidy at all times
• Assist with cash register as needed