Joshon Smith

• Oversaw daily service operations enhancing customer satisfaction and efficiency across 232 units.
• Managed daily service operations for customer satisfaction and efficiency.
• Resolved customer complaints promptly to maintain high service standards.
• Developed and maintained relationships with customers, vendors, and suppliers.
• Resolved customer complaints in a timely manner.

• Managed daily operations of customer service department, including scheduling training for staff of 3 across 332 units.
• Oversaw recruitment process for customer service personnel, conducting interviews with prospective candidates.
• Resolved escalated customer issues promptly by employing effective problem-solving skills.
• Maintained relationships with third-party vendors providing customer support services.
• Collaborated with staff to resolve complex service issues efficiently.

• Monitored and evaluated the performance of personnel in the maintenance department, providing guidance and coaching when necessary.
• Ensured that safety regulations were followed by employees while performing maintenance tasks.
• Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs.

• Supervised two employees, assigning clear roles and responsibilities to optimize workflow.
• Monitored daily performance of team members to ensure compliance with company standards.
• Identified performance gaps and provided guidance to enhance team effectiveness.
• Coordinated crew schedules across multiple sites for on-time project delivery.

• Implemented improved training procedures to better develop new personnel.
• Managed a highly effective team of 3 employees.
• Established and implemented new procedures for standard maintenance scheduling.
• Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.

• Overhauled, installed and repaired equipment, including centrifugal compressors, pumps, valves, separators and generators.
• Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
• Procured vendor pricing from multiple supplier to ensure consistent cost-saving purchases.
• Established and implemented new procedures for standard maintenance scheduling.
• Eliminated downtime, designed effective budgets, allocated tasks and maintained high standards of production to optimize productivity.

Led key projects resulting in 50 successful installations, enhancing overall operational capacity.

• Installed, tested and serviced alarm systems, ensuring that they functioned correctly.
• Provided high-quality service to customers by addressing concerns and answering questions.
• Collaborated with cross-functional teams to compile information for accurate and competitive proposals.
• Facilitated meetings to discuss tender progress and address any arising issues.
• Completed summer internship program