Joshua Beilman
Charleston
Summary
Dynamic Senior Manager with extensive experience at Verizon, driving strategic initiatives and enhancing operational efficiency. Proven track record in cross-functional collaboration and talent development, leading to improved team performance and customer satisfaction. Skilled in strategic planning and problem-solving, successfully implementing process improvements that reduced costs and streamlined workflows.
Overview
19
19
years of professional experience
Work History
Senior Manager
Verizon
08.2022 - Current
- Led cross-functional teams to execute strategic initiatives, enhancing operational efficiency.
- Developed and implemented process improvements, resulting in streamlined workflows and reduced costs.
- Mentored junior managers, fostering professional growth and improving team performance.
- Analyzed market trends to inform decision-making and align business strategies with customer needs.
- Facilitated training sessions on new technologies, increasing staff competency and adoption rates.
- Monitored key performance indicators to evaluate project success and drive continuous improvement initiatives.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
Assistant Manager
Verizon
09.2017 - 07.2022
- Assisted in managing daily operations and staff scheduling to enhance service efficiency.
- Coordinated with cross-functional teams to implement process improvements and streamline workflows.
- Trained new employees on company policies, procedures, and customer service standards.
- Analyzed sales data to identify trends and support strategic planning initiatives.
- Monitored inventory levels and coordinated restocking efforts to maintain optimal product availability.
- Led team meetings to communicate objectives, address challenges, and foster collaboration among staff.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Sales Specialist
Verizon
07.2006 - 09.2017
- Assisted customers in selecting mobile devices and plans to meet individual needs.
- Educated clients on product features and benefits, enhancing overall customer satisfaction.
- Executed daily sales transactions accurately using point-of-sale systems.
- Built rapport with customers to foster loyalty and repeat business.
- Resolved customer inquiries and issues effectively, ensuring timely follow-up for service excellence.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
Education
MBA - Strategic Management
Liberty University
Lynchburg, VA05.2024
Skills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Documentation and reporting
- Talent development
- Reporting management
- Sales channel analytics
- Business performance management
- Teamwork and collaboration
- Team leadership
- Training and development
- Problem-solving
- Team development
- Decision-making
- Work Planning and Prioritization
- Employee development
- Excellent communication
- Negotiation and conflict resolution
Accomplishments
Pacesetter award - top performing location February 2024
Pacesetter award - top performing location
August 2024
Top location in VMP in 2025
Timeline
Senior Manager
Verizon
08.2022 - Current
Assistant Manager
Verizon
09.2017 - 07.2022
Sales Specialist
Verizon
07.2006 - 09.2017
MBA - Strategic Management
Liberty University