Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Berry

Swansea

Summary

Dynamic Assistant Store Manager at Usfoods Chef'store with a proven track record in sales growth and customer engagement. Expert in POS systems and staff management, I fostered a loyal customer base and enhanced store efficiency, achieving over $100,000 in daily sales while mentoring a team of 32 to excel in performance.

Overview

16
16
years of professional experience

Work History

Assistant Store Manager

Usfoods Chef'store
05.2022 - 07.2025
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created and maintained safe and secure work environments for employees.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Managed a team of thirty-two people in a high volume store.
  • Personally managed sales of over thirty thousand daily.


Customer Service Lead

Usfoods Chef'store
03.2019 - 05.2022
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
  • Exceeded performance goals consistently through effective communication and problem-solving skills.

Front End Lead

Usfoods Chef'store
05.2018 - 03.2019
  • Increased team productivity by mentoring junior developers and facilitating knowledge sharing sessions.
  • Resolved critical issues in a timely manner, maintaining high levels of client satisfaction during ongoing projects.
  • Monitored cash drawers in eight checkout stations to verify adequate cash supply.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Manager

Frank's Car Wash
04.2013 - 05.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Apprentice Plumber

Water Works Plumbing
08.2009 - 08.2016
  • Assisted licensed plumbers in installation and repair of plumbing systems.
  • Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks.
  • Maintained clean workspaces during all phases of projects, upholding company image while promoting a culture of professionalism within the team.
  • Followed safety practices and procedures to reduce on-site risks.
  • Worked from drawings, sketches, or verbal instructions to install and modify plumbing systems.
  • Unclogged drains and replaced faulty fixtures to restore functionality to customer plumbing.
  • Installed plumbing systems and fixtures in residential and commercial properties.
  • Cleaned and maintained plumbing tools and equipment to reduce potential downtime.
  • Installed valves, hangers, supports, and flanges inside piping systems.
  • Demonstrated adaptability in various work environments, from residential to commercial projects, successfully meeting diverse client needs.

Education

High School Diploma -

Airport High School
West Columbia, SC
05-2008

Skills

  • Problem-solving
  • Customer service and engagement
  • POS systems operations
  • Inventory control
  • Staff management
  • Time management
  • Sales growth
  • Order management
  • Human resource policies
  • Cost Control
  • Vendor management
  • Sales Growth

Timeline

Assistant Store Manager

Usfoods Chef'store
05.2022 - 07.2025

Customer Service Lead

Usfoods Chef'store
03.2019 - 05.2022

Front End Lead

Usfoods Chef'store
05.2018 - 03.2019

Manager

Frank's Car Wash
04.2013 - 05.2018

Apprentice Plumber

Water Works Plumbing
08.2009 - 08.2016

High School Diploma -

Airport High School

Similar Profiles

CREATE PROFILE
Joshua Berry