Joshua Bowers
Landrum,SC
Summary
Accomplished Owner Operator and Service Manager at Landrum Heating & Air LLC and Sanders Heating And Air Conditioning, respectively. Excelled in sales negotiation and mechanical recoveries, boosting customer satisfaction through innovative solutions and effective cost management. Skilled in staff training, I significantly enhanced team performance and service efficiency.
Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Owner Operator
Landrum Heating & Air LLC
06.2018 - 01.2025
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Maintained environmental conditions by rebuilding and replacing faulty components.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Installed components to improve HVAC system performance.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Operated with safety and skill to avoid accidents and delays.
Service Manager/Service Technician
Sanders Heating And Air Conditioning
02.2016 - 06.2018
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Implemented strategies to increase customer service satisfaction ratings.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Explained diagnostic findings to customers and outlined repair or service options.
- Resolved customer complaints in professional and timely manner.
- Analyzed service reports to identify areas of improvement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
HVAC Technician
Infinity Solutions LLC
02.2015 - 01.2016
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Filled out detailed work orders for each job completed.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Calibrated equipment to achieve maximum efficiency.
- Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
- Traveled to job sites for both scheduled and emergency appointments.
- Worked overtime, holidays and weekends to accommodate company needs.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Used technical skills, tools, and techniques like soldering to repair parts.
Education
Skills
- Sales negotiation
- Mechanical recoveries
- Cost management
- Staff training and development
Certification
SC Residential HVAC Contractor
Timeline
Owner Operator
Landrum Heating & Air LLC
06.2018 - 01.2025
Service Manager/Service Technician
Sanders Heating And Air Conditioning
02.2016 - 06.2018
HVAC Technician
Infinity Solutions LLC
02.2015 - 01.2016
SC Residential HVAC Contractor
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