Joshua Mendoza
West Union
Summary
A reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques, Customer-oriented Sales Professional with 4+ years of retaining top accounts and growing profit channels. Persuasive and self-motivated with expertise in relationship management, product development, and pricing strategy.
Overview
8
8
years of professional experience
Work History
Sales Professional
Piedmont Jeep
06.2023 - Current
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Implemented effective networking strategies and elevated new business opportunities.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Prepared purchased vehicles and completed final delivery checks.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Sales Professional
Cellular Sales Verizon
08.2019 - 12.2023
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Expanded customer base and boosted profit within product line.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
- Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships.
Sales Representative
ATT
01.2023 - 06.2023
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
Sales Representative
AT&T
12.2018 - 08.2019
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Store Manager
Charlotte Russe
07.2018 - 12.2018
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Supervised guests at front counter, answering questions regarding products.
Shift Lead Supervisor
Taco Bell
01.2016 - 06.2018
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Verified cleanliness and maintenance of physical property through inspections and preventive maintenance programs with department managers.
Education
High School Diploma -
Garringer High School
1100 Eastway Dr, Charlotte, NC 2820506.2018
Skills
- Sales and marketing strategies
- Client presentations
- Point of sale operation
- Account servicing
- Lead prospecting
- Network development
- Lead Generation
- Cash Handling
- Business Development
- Product promotions
Timeline
Sales Professional
Piedmont Jeep
06.2023 - Current
Sales Representative
ATT
01.2023 - 06.2023
Sales Professional
Cellular Sales Verizon
08.2019 - 12.2023
Sales Representative
AT&T
12.2018 - 08.2019
Store Manager
Charlotte Russe
07.2018 - 12.2018
Shift Lead Supervisor
Taco Bell
01.2016 - 06.2018
High School Diploma -
Garringer High School
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