Joshua Ryckman
Blythewood,SC
Summary
United States Army veteran with strong managerial and analytical problem-solving skills. Experienced in team building, leadership, and motivation, as well as exceptional customer relations and relationship-building abilities. Demonstrated talent for making independent decisions and exercising sound judgment, consistently contributing to company success. Dedicated to applying training, monitoring capabilities, and morale-building skills to enhance employee engagement and boost overall performance within an organization.
Overview
12
12
years of professional experience
Work History
Licensed Sales Professional
Allstate
05.2022 - 08.2022
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Promoted products and services using upselling and other sales strategies.
- Exceeded corporate quotas for monthly policy sales.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Sales Representative
Kay Jewlers
11.2021 - 05.2022
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by 90% and promoting product benefits and enrolling new clients.
Manager
Wireless Advocates
05.2020 - 08.2021
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Leasing Consultant
Campbell Crossing Leasing Office
05.2018 - 09.2018
- Greeted clients, showed apartments and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Mental Health Technician
Cumberland Hall Hospital
02.2018 - 05.2018
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
Football Coach
Fort Campbell High School
06.2017 - 10.2017
- Instilled discipline and principles of good sportsmanship in players.
- Implemented exercise programs and training strategies to bolster individual and team performance.
- Worked with offensive and defensive coaches to develop cohesive football program.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
United States Military Police
United States Army
06.2010 - 07.2016
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Patrolled base facilities and housing areas to deter crime, monitor activities and provide force protection.
- Provided flight line security patrols to protect against incursion from unauthorized personnel and maintain security of highly valuable aircraft with classified components and design elements.
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Developed strong relationships with local law enforcement agencies, fostering cooperation in joint operations.
- Maintained accurate records of arrests, citations, and other law enforcement actions for reporting purposes.
- Responded swiftly to incidents involving domestic disputes or violent behavior, restoring peace and protecting all parties involved.
- Collaborated with intelligence personnel to analyze potential threats, informing strategic decision-making processes.
- Executed search and seizure operations in strict accordance with applicable laws and regulations.
- Conducted searches of individuals, vehicles and premises.
- Assisted in special investigations and crime prevention programs.
Education
High School Diploma -
Yough High School
Herminie, PA06.2010
Military Training -
Military Police Academy
Fort Leonard Wood, MO11.2010
Skills
- Problem-Solving
- PPE Compliance
- Analytical and Critical Thinking
- Policies and procedures
- Operations management
- Teamwork and collaboration
- Problem-solving
- Strategic planning
- Reliability
- Disaster Recovery
- Excellent communication
- Planning and Coordination
- Customer satisfaction
- Critical Thinking
- Goal oriented
Timeline
Licensed Sales Professional
Allstate
05.2022 - 08.2022
Sales Representative
Kay Jewlers
11.2021 - 05.2022
Manager
Wireless Advocates
05.2020 - 08.2021
Leasing Consultant
Campbell Crossing Leasing Office
05.2018 - 09.2018
Mental Health Technician
Cumberland Hall Hospital
02.2018 - 05.2018
Football Coach
Fort Campbell High School
06.2017 - 10.2017
United States Military Police
United States Army
06.2010 - 07.2016
High School Diploma -
Yough High School
Military Training -
Military Police Academy
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