Joshua Whitley
Hilton Head Island
Summary
Reliable and upbeat Sales associate successful at promoting customer loyalty, satisfaction, and purchases with consultative techniques and diligent attention to individual needs. Highly proficient in building lasting relationships with key decision makers, customers and team members to achieve company goals. Ready to leverage training and experience to take on new professional challenges and goals.
Overview
9
9
years of professional experience
Work History
HR Assistant
SDC Properties Inc
2024.07 - Current
- Document Human Resources records and maintain confidentiality of sensitive personnel information
- Update personnel documents in human resources database
- Scan and upload all employee documents and records in ADP in a timely manner
- File/sort paperwork and maintain office organization
- Process documentation for employee actions such as new hires, grievance resolutions, warnings and terminations
- Compile employee records from individual departments to maintain central files
Assistant Manager
XP Fitness
2023.10 - Current
- Offer assistance to customers, assessing needs, and maintaining knowledge of current customer preferences
- Complete day to day task and keep operations clean, safe, and most current
- Communicate with new and existing customers, enforcing rules and collecting membership fees
- Schedule maintenance repairs when necessary
- Complete inventory counts to verify accurate stock levels
- Attend client appointments allowing them to test products, provide insight on specifications, pricing, warranties, and annual maintenance
- Utilize customer service skills to resolve customers concerns to achieve satisfaction
Sales Associate
Quiet Storm Surf Shop
2015.04 - 2024.04
- Prepared merchandise for sales floor by pricing, tagging and organizing
- Answered customers questions about brands, sizing, and proper merchandise care
- Assisted customers with finding their desired products in a timely fashion
- Engaged with customers to gain loyalty and rapport
- Would assist owner with inventory management, cashing out register, direct personnel
- Completed tasks as directed by direct reports
- Maintained relationships with venders
- Quickly answered incoming calls ensuring customer satisfaction, conducting outbound calls when necessary
Education
Accounting -
Winthrop University
Rock Hill, SCHigh School Diploma -
Hilton Head Island High School
Hilton Head Island, SC05.2016
Skills
- Retail Operations Management
- Sales Strategies
- Customer Rapport
- Negotiations
- Customer Relations
- Leadership
- Customer Needs Assessment
- Time Management
- Exceptional customer service
- Relationship Building
- Merchandising knowledge
- Sales trends
Timeline
HR Assistant
SDC Properties Inc
2024.07 - Current
Assistant Manager
XP Fitness
2023.10 - Current
Sales Associate
Quiet Storm Surf Shop
2015.04 - 2024.04
Accounting -
Winthrop University
High School Diploma -
Hilton Head Island High School
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