Josseline Moreno Rubio
Myrtle Beach
Summary
Motivated administrative assistant with exceptional customer service and engagement skills. Results-oriented professional consistently anticipating needs, proactively addressing situations, and mitigating conflicts. Possesses strong calendar and scheduling management skills to effectively prioritize, organize, and maximize availability and project timelines.
Overview
11
11
years of professional experience
Work History
Sales Representative/ Remote
UPS
05.2019 - 09.2024
- Manage accounts for small and medium business while applying the proper sales skills
- Manage accounts properly based on their business needs
- Identified sales opportunities and acted on leads
- Provide outstanding customer service
- Consistently meet quotas
Agent/Customer Service
SITEL
01.2019 - 05.2019
- Activated prepaid debit cards through Metabank
- Provided online assistance with cardholders accounts
- Performed card to card money transfers
- Ordered replacement cards
- Activated text or email alerts regarding services on accounts
- Assisted cardholders with convenience checks
- Provided balance inquires
- Processed running balance on accounts
- Directed cardholders through the dispute claim department
Office Clerk
UNITED WAY OF THE PIEDMONT
01.2017 - 12.2017
- Greeted visitors, assessed needs and directed to appropriate personnel
- Managed clerical needs of company employees, including copying, faxing and file management
- Maintained confidentiality regarding compensation, benefits and employee issues by handling confidential information and documentation with care
- Responded to telephone inquiries from clients, vendors and the public
- Created, updated and maintained detailed documents and spreadsheets by creating professional charts, pivots and filters
- Oversaw office inventory by restocking supplies and submitting purchase orders
Sales Associate/Supervisor
OLLIES BARGAIN OUTLET
01.2014 - 12.2015
- Met incoming customers and provided immediate assistance
- Created attractive displays for merchandise to enhance sales
- Assisted customers with selection of products and services
- Completed purchases with cash, credit and debit payment methods
- Trained all new sales employees on effective techniques
- Stocked and rotated inventory regularly
- Answered incoming telephone calls with professional and knowledgeable responses
- Boosted employee morale by delivering daily kick-off message to motivate staff and communicate specials
Education
ASSOCIATE OF APPLIED SCIENCE - ADMINISTRATIVE OFFICE TECHNOLOGY
Spartanburg Community College
Spartanburg, SC01.2019
Skills
- Fluent in Two Languages
- Customer Support Specialist
- Service Excellence
Timeline
Sales Representative/ Remote
UPS
05.2019 - 09.2024
Agent/Customer Service
SITEL
01.2019 - 05.2019
Office Clerk
UNITED WAY OF THE PIEDMONT
01.2017 - 12.2017
Sales Associate/Supervisor
OLLIES BARGAIN OUTLET
01.2014 - 12.2015
ASSOCIATE OF APPLIED SCIENCE - ADMINISTRATIVE OFFICE TECHNOLOGY
Spartanburg Community College
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