Jot Sadak Veillard

Customer Service Ramp Agent

Envoy Air American Airline

Charleston

10.2023 - Current

Monitored weather conditions regularly in order to adjust operations accordingly when needed.
Organized baggage carts for loading onto planes accurately according to airline specifications.
Verified correct labeling of containers containing hazardous materials for transport on planes.
Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information.
Worked closely with air traffic control personnel to coordinate safe movement of planes on the taxiway.
Checked flight manifests to ensure accuracy of luggage loaded onto planes.
Communicated effectively with ground crew members to ensure smooth operation of flights.
Processed necessary paperwork related to cargo shipments including customs documents.
Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
Performed pre-flight maintenance checks such as tire pressure and fuel levels on ground service equipment.
Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
Connected electrical power units and service hoses to aircraft.
Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.