Joy Devlin

Deliver high-quality hairstyles,color,and cuts.

Maintain cleanliness and organization of workstation and tools to ensure safety and efficiency.

Develop haircare plans for each client.

create strong relationships with each and every one of my clients.

Rescheduling and contacting clients.

Processed payments, entering sales in register for prompt customer service.

Resolved guest complaints about service or style.

Provided pre- and post-service consultations to accurately assess clients' needs.

• Maintained cleanliness and organization of workstation and tools to ensure safety and efficiency.
• Implemented promotional strategies to increase clientele and enhance service offerings within the community.
• open and closing the salon.
• money handling and bank deposits.
• Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
• Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
• Maintained clean and organized work station, complying with health and safety standards.
• Answered phone calls and emails to schedule client appointments.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.

• Provided exceptional customer service, enhancing the shopping experience and fostering customer loyalty.
• Executed visual merchandising strategies to optimize product displays and increase sales potential.
• Processed transactions accurately, ensuring efficient checkout experiences for customers.
• Maintained product knowledge of current promotions, trends, and seasonal offerings to assist customers effectively.
• Developed strong relationships with repeat customers, encouraging brand loyalty through personalized service approaches.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Managed returns, exchanges and refunds in accordance with store policy.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Collaborated with team members to achieve monthly sales targets.
• money handling
• answering the phone

• Led team to achieve sales targets through effective training and performance management.
• Implemented inventory management processes to enhance stock accuracy and reduce discrepancies.
• Developed staff scheduling strategies that optimized labor costs while maintaining service levels.
• Mentored junior managers, fostering leadership skills and promoting a collaborative work environment.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Improved safety procedures to create safe working conditions for workers.