Joyce Berry
Chapin
Summary
Results-driven Human Resources and Administrative Manager with a strong background in healthcare operations and payroll administration. Skilled in managing multi-branch operations and overseeing employee onboarding while ensuring regulatory compliance. Proven ability to enhance workplace efficiency through effective communication and strategic problem-solving.
Overview
31
31
years of professional experience
Work History
Human Resources Manager
MSA Home Health
08.2024 - Current
- Manage full-cycle employee onboarding, including credential verification and licensing compliance.
- Processed and managed payroll administration for multiple locations, ensuring timely and accurate employee compensation.
- Ensure all employee certifications and licenses remain current and compliant with regulatory standards.
- Oversee incident reports, Workers’ Compensation claims, and FMLA documentation.
- Provided HR and administrative support across five branch locations, ensuring compliance with company policies and healthcare regulations to mitigate risk.
- Maintain regulatory documentation including DHEC records, emergency contact lists, and central office records.
- Maintained employee records while safeguarding confidential information in compliance with data protection regulations.
Flight Attendant
American Airlines
10.2023 - 04.2024
- Ensured safety and well-being of passengers and crew by adhering to federal aviation regulations.
- Conducted safety briefings and pre-flight inspections.
- Addressed passenger needs and resolved concerns promptly during flights.
- Provided professional customer service and facilitated calm, efficient communication with passengers and crew.
- Performed pre- and post-flight duties in accordance with airline procedures.
Financial Officer/HR Office Manager
Align Chiropractic (formerly HealthSource)
Chapin
06.2013 - 10.2023
- Managed financial operations and administrative functions, ensuring efficient service delivery in a busy chiropractic practice.
- Oversaw insurance billing, claims processing, and payment reconciliation, enhancing revenue cycle management.
- Prepared daily, weekly, monthly, and quarterly financial reports.
- Assisted with annual budgeting and financial planning.
- Implemented internal controls to maintain compliance with financial regulations.
- Maintained strict confidentiality of financial and patient records.
- Resolved customer inquiries regarding billing, policies, and services.
- Provided comprehensive administrative support to staff and leadership, facilitating smooth operations.
Office Manager / Medical & Health Services Manager
Pediatrics of Newberry
Newberry
01.2008 - 06.2011
- Oversaw daily administrative operations, ensuring efficient patient flow and service delivery in pediatric medical office.
- Coordinated physician schedules and clinic operations.
- Facilitated communication among medical staff, department leaders, and governing boards to enhance collaborative decision-making.
- Managed financial transactions and reporting, maintaining accurate records to support office budget and compliance.
- Conducted insurance audits and prepared hospital charge reports.
- Entered patient demographics, encounter forms, and end-of-day reports.
- Addressed employee performance concerns through coaching and training.
Office Manager
Tilesetters, LLC
Pomaria
04.2004 - 09.2009
- Coordinated office and project operations for construction company, ensuring efficient workflow and project timelines.
- Oversaw accounts receivable, invoicing, payroll, and tax reporting, maintaining accurate financial records.
- Developed profit and loss tracking and financial documentation to support informed decision-making.
- Scheduled work crews and monitored job site progress.
- Oversaw workers’ compensation insurance processes and conducted audits to ensure compliance.
- Attended meetings with contractors, architects, and project managers.
Project Coordinator
Little Mountain Tile & Marble, Inc.
Prosperity
12.1999 - 03.2004
- Coordinated job schedules and material orders, ensuring timely execution of construction projects.
- Collaborated with distributors to manage pricing, invoicing, and delivery schedules, optimizing supply chain efficiency.
- Communicated daily with crews regarding design and layout specifications.
- Assisted with takeoff drawings and project planning, contributing to accurate project estimations.
- Assisted customers with design decisions and project planning.
Purchaser
Palmetto Tile Distributors
Columbia
01.1995 - 12.1999
- Cultivated vendor relationships and negotiated supply contracts to ensure favorable terms.
- Monitored inventory levels to ensure product availability aligned with demand.
- Coordinated freight logistics and shipping documentation.
- Addressed and resolved customer and supplier issues to sustain operational continuity.
Education
Diploma -
Mid-Carolina High School
Prosperity, SCSkills
- Human resources administration
- Employee onboarding and credentialing
- Payroll processing
- Workers' compensation and FMLA administration
- Healthcare operations
- Financial reporting and budgeting
- Insurance billing and claims management
- Compliance documentation
- Microsoft Word and Excel
- MISys and MMR software
- HSWorx and ZirMed tools
- Scheduling and office management
- Customer relations and conflict resolution
- Recordkeeping and data protection
- Inventory control
Timeline
Human Resources Manager
MSA Home Health
08.2024 - Current
Flight Attendant
American Airlines
10.2023 - 04.2024
Financial Officer/HR Office Manager
Align Chiropractic (formerly HealthSource)
06.2013 - 10.2023
Office Manager / Medical & Health Services Manager
Pediatrics of Newberry
01.2008 - 06.2011
Office Manager
Tilesetters, LLC
04.2004 - 09.2009
Project Coordinator
Little Mountain Tile & Marble, Inc.
12.1999 - 03.2004
Purchaser
Palmetto Tile Distributors
01.1995 - 12.1999
Diploma -
Mid-Carolina High School