Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joyce Joyce

Easley

Summary

Service-oriented with a passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level office position. Ready to help achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

9
9
years of professional experience

Work History

Telemarketer

Accurate Pavers
01.2023 - Current
  • Completed daily cold calling and outreach to build sales pipeline.
  • Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
  • Increased customer satisfaction by addressing inquiries and resolving issues promptly.
  • Maintained accurate records of customer interactions, ensuring timely follow-up on leads and potential sales opportunities.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Followed up with customers to solicit further sales.

Sales Associate

Bath & Body Works
09.2019 - 01.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.

Merchandiser

Acosta Sales & Marketing
06.2016 - 09.2019
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.

Education

High School Diploma -

Waltham High School
Waltham, MA
06-1980

Skills

  • Customer service
  • Email and telephone etiquette
  • Data entry
  • Goal oriented
  • Attention to detail
  • Professional communication
  • Telemarketing expertise
  • Administrative support
  • Appointment scheduling
  • Order processing
  • Reliable and punctual
  • Active listening
  • Customer orders
  • Time management

Timeline

Telemarketer

Accurate Pavers
01.2023 - Current

Sales Associate

Bath & Body Works
09.2019 - 01.2020

Merchandiser

Acosta Sales & Marketing
06.2016 - 09.2019

High School Diploma -

Waltham High School

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Joyce Joyce