Joyce Joyce
Easley
Summary
Service-oriented with a passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level office position. Ready to help achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
Work History
Telemarketer
Accurate Pavers
01.2023 - Current
- Completed daily cold calling and outreach to build sales pipeline.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Maintained accurate records of customer interactions, ensuring timely follow-up on leads and potential sales opportunities.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Informed current and prospective customers of promotions and new or upgraded products.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Followed up with customers to solicit further sales.
Sales Associate
Bath & Body Works
09.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Merchandiser
Acosta Sales & Marketing
06.2016 - 09.2019
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
Education
High School Diploma -
Waltham High School
Waltham, MA06-1980
Skills
- Customer service
- Email and telephone etiquette
- Data entry
- Goal oriented
- Attention to detail
- Professional communication
- Telemarketing expertise
- Administrative support
- Appointment scheduling
- Order processing
- Reliable and punctual
- Active listening
- Customer orders
- Time management
Timeline
Telemarketer
Accurate Pavers
01.2023 - Current
Sales Associate
Bath & Body Works
09.2019 - 01.2020
Merchandiser
Acosta Sales & Marketing
06.2016 - 09.2019
High School Diploma -
Waltham High School
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