Joyce Van Norden

Duties as a concierge for Surgery Waiting area for patients scheduled for surgery and their families. Awareness of patient confidentiality and HIPPA Protocols was mandatory. Liaison to Medical staff and families, provided updates relevant to surgery progress for family members. Ensured that families were comfortable throughout their stay in the waiting area. Escorted family members to private area to communicate with surgeon after surgery procedure is completed. Informed families with information regarding patient’s discharge status, i.e. post-op visit, room number.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.
• Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
• Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
• Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
• Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
• Provided comprehensive support to new staff, facilitating faster integration into team.
• Improved document management with introduction of new digital archiving system.