Joyell Whitman
Summerville
Summary
Dedicated medical professional with over 10 years experience in patient care. Providing a diverse skill set in administrative support, office management, and exceptional patient care. Detail-oriented, self-starter who works well independently as well as part of a team to ensure patient satisfaction.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant
Tidewater Neurology
02.2025 - Current
- Assisted in patient assessments, ensuring accurate information collection and documentation.
- Managed patient scheduling, optimizing appointment availability and reducing wait times.
- Performed routine laboratory tests, adhering to safety protocols and quality standards.
- Educated patients on treatment plans and medication management for improved compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Coordinated communication between healthcare providers to streamline patient care processes.
- Maintained medical records using electronic health record systems for efficient data retrieval.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
Patient Care Coordinator
Ocean Eye Optometry
07.2023 - 09.2024
- Assisting physicians with ophthalmic procedures, performing prescreening exams, advanced diagnostic testing, and administering medications
- Work directly with our financial team to obtain appropriate insurance authorizations and clearances to advise patients of financial responsibilities
- Scheduling, canceling, and rescheduling patient appointments
- Collaborate with other healthcare professionals to provide coordinated care for patients
- Perform managerial responsibilities, including de-escalating conflict, executing proper closing procedures, and training
- Act as a liaison between the patient and clinical staff for patients and focus on building relationships with patients and providers
Surgical Technologist
Physicians Eye Surgery Center
06.2017 - 09.2018
- Assisted in preparing surgical instruments and equipment, ensuring sterility and readiness for procedures.
- Collaborated with surgical team to maintain efficient workflow during operations, enhancing patient care delivery.
- Managed instrument counts pre- and post-surgery to ensure accuracy and prevent retention of foreign bodies.
- Supported the setup of sterile fields, adhering to infection control protocols throughout surgical procedures.
- Assisted in the development of updated policies and procedures for the surgical department, resulting in improved safety measures and overall efficiency.
Registered Medical Assistant
Internal Medicine Group
04.2014 - 07.2015
- Supported front office operations, enhancing workflow efficiency through multitasking and organization skills.
- Implemented infection control measures, contributing to a safe clinical environment for patients and staff.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
Material Management Specialist
United States Air Force
01.1996 - 01.2000
- Control and operate the Remote Processing Station (RPS)
- Plan and schedule material storage and distribution activities
- Responsible for demand processing and mission support
- Perform item and monetary accounting and inventory stock control
- Optimized resource utilization by managing the allocation of materials based on project requirements and priorities.
- Manage, administer and operate supply systems and and activities in order to provide the necessary equipment and supplies for Air Force operations
Education
AS - AS
Miller Motte College
North Charleston, SC01-2018
AS -
IBMC
Cheyenne, WY01-2013
Skills
- Electronic Medical Records (EMR)
- Patient Monitoring
- Knowledge of HIPPA and OSHA regulations
- Surgical Procedure Assistance
- Operation of Medical Testing Equipment (EKG)
- MS Office
- Office Administration
- Problem Solving
- Multitasking and prioritization
- Leadership and Team Management Office Administration
Certification
Registered Medical Assistant
CPR and BLS Certification
Timeline
Registered Medical Assistant
Tidewater Neurology
02.2025 - Current
Patient Care Coordinator
Ocean Eye Optometry
07.2023 - 09.2024
Surgical Technologist
Physicians Eye Surgery Center
06.2017 - 09.2018
Registered Medical Assistant
Internal Medicine Group
04.2014 - 07.2015
Material Management Specialist
United States Air Force
01.1996 - 01.2000
AS - AS
Miller Motte College
AS -
IBMC
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