Juan Cruz
North Myrtle Beach
Summary
Dynamic restaurant professional with proven expertise in customer relations and team leadership. At Galore Chicken & Pizza, I optimized menu offerings based on customer feedback, significantly enhancing sales performance. Skilled in advanced communication and problem-solving, I fostered a collaborative environment that improved team performance and employee retention. I am fully bilingual and have ties to the community that can build our brand.
Overview
13
13
years of professional experience
Work History
Breakfast Specialist
Main Street Cafe
North Myrtle Beach, SC
04.2024 - 11.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Barista
Beach Dreams Cafe
North Myrtle Beach, SC
07.2023 - 04.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Restaurant Owner
Galore Chicken & Pizza
North Brunswick, NJ
05.2012 - 08.2017
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Recruited, hired, and trained talented staff to fill vacancies.
- Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
- Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Planned and executed strategies to increase customer loyalty and retention.
Education
Master of Arts - Business Administration And Management
New Jersey City University
Jersey City, NJSkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Management collaboration
- Advanced communication
- Team performance improvement
- Reliability
- Teamwork
- Team leadership
Languages
Spanish
Native or Bilingual
Timeline
Breakfast Specialist
Main Street Cafe
04.2024 - 11.2024
Barista
Beach Dreams Cafe
07.2023 - 04.2024
Restaurant Owner
Galore Chicken & Pizza
05.2012 - 08.2017
Master of Arts - Business Administration And Management
New Jersey City University