Juan Cruz
North Myrtle Beach
Summary
Dynamic restaurant professional with proven expertise in customer relations and team leadership. At Galore Chicken & Pizza, I optimized menu offerings based on customer feedback, significantly enhancing sales performance. Skilled in advanced communication and problem-solving, I fostered a collaborative environment that improved team performance and employee retention. I am fully bilingual and have ties to the community that can build our brand.
Overview
13
13
years of professional experience
Work History
Breakfast Specialist
Main Street Cafe
04.2024 - 11.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Barista
Beach Dreams Cafe
07.2023 - 04.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Restaurant Owner
Galore Chicken & Pizza
05.2012 - 08.2017
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Recruited, hired, and trained talented staff to fill vacancies.
- Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
- Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Planned and executed strategies to increase customer loyalty and retention.
Education
Master of Arts - Business Administration And Management
New Jersey City University
Jersey City, NJSkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Management collaboration
- Advanced communication
- Team performance improvement
- Reliability
- Teamwork
- Team leadership
Languages
Spanish
Native or Bilingual
Timeline
Breakfast Specialist
Main Street Cafe
04.2024 - 11.2024
Barista
Beach Dreams Cafe
07.2023 - 04.2024
Restaurant Owner
Galore Chicken & Pizza
05.2012 - 08.2017
Master of Arts - Business Administration And Management
New Jersey City University
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