Juan Florez
Greenville,WI
Summary
Dynamic retail leader with a proven track record at Target, excelling in sales leadership and strategic planning. Enhanced employee retention and guest satisfaction through innovative training programs and proactive issue resolution. Skilled in store operations and people management, consistently exceeding targets while fostering a collaborative team environment.
Overview
16
16
years of professional experience
Work History
Store Director
Target
06.2016 - Current
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
- Boosted revenue $30M by developing and deploying strategies to effectively improve operations.
Executive Team Leader, Human Resources
Target
11.2013 - 06.2016
- Collaborated with executive leadership to align HR strategies with organizational goals.
- Streamlined HR policies and procedures, resulting in improved efficiency across the organization.
- Provided coaching and guidance to managers on effective leadership techniques and conflict resolution strategies.
- Ensured compliance with all relevant labor laws and regulations, mitigating potential legal risks.
- Enhanced employee satisfaction by implementing comprehensive training and development programs.
- Developed succession planning initiatives to ensure ongoing leadership continuity within the organization.
- Reduced employee turnover rates by implementing proactive solutions addressing common issues.
Executive Team Leader - Guest Experience
Target
05.2011 - 11.2013
- Collaborated with team members to develop innovative solutions for improving overall guest experience.
- Managed the resolution of complex guest issues, ensuring timely response and satisfactory outcomes for all parties involved.
- Devised initiatives to increase repeat business, including personalized follow-up communications and loyalty programs.
- Actively sought out feedback from guests through surveys and reviews, using this information to inform ongoing improvements in the quality of our services and offerings.
- Ensured seamless communication between departments to provide a consistent level of service across all aspects of the guest experience.
Senior Sales Floor Team Leader
Target
05.2009 - 05.2011
- Delivered excellent customer service by addressing concerns promptly and ensuring complete satisfaction with products or services provided.
- Conducted regular performance reviews with team members, providing constructive feedback and identifying areas for development.
- Managed inventory levels effectively, minimizing stock-outs while optimizing product turnover rates.
- Implemented effective recruitment strategies, building a highly motivated and dedicated sales team.
- Exceeded monthly sales targets consistently by focusing on high-priority products and services.
Education
BBA - Business
University of Massachusetts Global
Aliso Viejo, CASkills
- Sales leadership
- Staff leadership
- People management
- Store operations
- Strategic planning
- Retail management
- Leadership development
Languages
Spanish
Native or Bilingual
Timeline
Store Director
Target
06.2016 - Current
Executive Team Leader, Human Resources
Target
11.2013 - 06.2016
Executive Team Leader - Guest Experience
Target
05.2011 - 11.2013
Senior Sales Floor Team Leader
Target
05.2009 - 05.2011
BBA - Business
University of Massachusetts Global
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