Juan Sarmiento
Myrtle Beach
Summary
I am a detail-oriented professional with a background in customer service and cash management. Known for calm under pressure leadership and training abilities, always willing to learn and become more efficient and am fluent in Spanish and proficient in English.
Overview
6
6
years of professional experience
Work History
Shift Leader
Ben & Jerry's
Myrtle Beach, SC
06.2024 - Current
- Supervised team members to ensure smooth operations during busy shifts.
- Maintained high standards of product quality and customer service.
- Assisted in training new staff on operational procedures and customer interactions.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Monitored daily sales reports to identify trends and areas for improvement.
- Completed cash and credit card transactions accurately using POS software.
Driver
Uber
Bucaramanga, Colombia
03.2022 - 06.2024
- Navigated urban and suburban routes efficiently to ensure timely passenger pickups and drop-offs.
- Maintained high ratings by providing exceptional customer service and addressing rider concerns promptly.
- Utilized GPS technology to optimize travel routes, reducing wait times and enhancing overall ride experience.
- Monitored vehicle performance, reporting maintenance issues to ensure safety and reliability of transportation services.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Call Agent
Baguer S.A.S
Bucaramanga, Colombia
02.2020 - 07.2022
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Utilized software to track calls, ensuring accurate documentation of customer interactions.
- Implemented process improvements that enhanced call handling efficiency and reduced wait times.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
- Processed daily cash transactions accurately while adhering to security protocols.
Education
No Degree - Sport And Fitness Management
Unidades Tecnológicas De Santander
Bucaramanga, Colombia10-2027
High School Diploma -
Tecnico Industrial Jose Elias Puyana
Floridablanca, Colombia11-2019
Skills
- Bilingual in Spanish and english
- Exceptional customer service
- Call center experience
- Cash handling experience
- Positive attitude
- Attention to detail
- Familiar with Square POS software
Languages
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Limited Working
Interests
- Learning new cooking techniques and expanding my culinary skills
- Swimming
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Music
- Playing Sports
Timeline
Shift Leader
Ben & Jerry's
06.2024 - Current
Driver
Uber
03.2022 - 06.2024
Call Agent
Baguer S.A.S
02.2020 - 07.2022
No Degree - Sport And Fitness Management
Unidades Tecnológicas De Santander
High School Diploma -
Tecnico Industrial Jose Elias Puyana