Juanita Brown

• Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
• Led onboarding sessions to equip new hires with essential skills.
• Conducted comprehensive safety training for team members.
• Train new employees for job responsibilities.
• Guided team members in understanding operational procedures.

• Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and coworkers in accordance with the Service Excellence Standards and Core Values.
• Responsible for ensuring branch staff is supported related to day-to-day Human Resources needs, coordination of telephone / API systems, overall management of agency supplies / mail, and processing of accounts payables.
• Assists branch management with HR related matters

Processes HR related documentation

personnel files, new employee orientation records and general HR inquiries

• Screens and routes calls to the appropriate agency staff
• Manages and orders office supplies (including agency specific forms) as needed.
• Manages, orders, and distributes medical supplies to field staff as needed.
• Manages and processes all accounts payable

• Identifies incorrectly processed claims and processes adjustments and reprocessing actions according to department guidelines.
• Examines and processes claims and/or non-medical appeals according to business/contract regulations, internal standards and examining guidelines.
• Enters claims into the claim system after verification of correct coding of procedures and diagnosis codes.
• Ensures claims are processing according to established quality and production standards.
• Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries

• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
• Track and report metrics in their functional area to include labor hour consumption, work order completion, inventory accuracy, throughput, capacity, and customer complaints. Establish team goals that meet or exceed established quality standards.
• Develop and manage operational budget for their functional area.
• Implement business unit objectives and manufacturing department goals in each functional area.
• Drive, Monitoring and improving productivity, while ensuring all customer commitments are met in a timely, quality and cost-conscious manner.
• Developing and creating training plans to maximize workforce capability
• Leading Compliance, as well as Environmental, Health & Safety efforts in support of plant goals