JUDY PINONI
HOME DEPOT
Greenville
2
Languages
1
Certification
2027
years of professional experience
Dynamic sales professional skilled in customer engagement and team development. Proven ability to train and mentor associates, implementing successful sales strategies that consistently exceed targets and enhance customer loyalty.
Work History
PRO SALES ASSOCIATE
9 Years- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Demonstrated extensive product knowledge, assisting customers in selecting home improvement solutions.
- Trained new associates on sales techniques and operational processes to ensure consistency.
- Collaborated with team members to maintain store organization and inventory accuracy.
- Implemented effective merchandising strategies to maximize product visibility and sales opportunities.
- Analyzed sales trends to recommend adjustments in inventory management for improved performance.
- Led initiatives to enhance customer engagement, resulting in increased loyalty and repeat business.
- Mentored junior sales associates in best practices, leading to improved performance across the team.
- Increased sales revenue by establishing strong rapport with clients and identifying their specific needs.
- Managed a portfolio of key accounts, ensuring high levels of customer satisfaction and repeat business.
- Exceeded quarterly sales targets consistently by implementing innovative sales strategies and techniques.
- Cultivated strong relationships with industry influencers and thought leaders, positioning company as a top choice within the market.
- Provided exceptional after-sales support, addressing customer concerns promptly and professionally.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
PRO SALES / EXPORTS ASSOCIATE
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained organized inventory, ensuring product availability and accessibility.
- Learned safety protocols and best practices for equipment operation.
- Collaborated with team members to streamline store operations and improve efficiency.
- Executed daily tasks with attention to detail, ensuring high-quality service delivery.
- Adapted quickly to new systems and processes, contributing to team success.
- Participated in training sessions to develop skills and knowledge of store policies.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
INVENTORY MANAGEMENT ASSOCIATE
- Assisted in inventory tracking using Home Depot's inventory management systems.
- Coordinated stock replenishment to ensure product availability and minimize outages.
- Executed daily audits of inventory levels for accuracy and consistency.
- Collaborated with team members to optimize storage solutions and enhance space utilization.
- Implemented procedures for receiving, inspecting, and storing merchandise efficiently.
- Supported training sessions for new staff on inventory processes and safety protocols.
- Analyzed stock discrepancies to identify trends and recommend corrective actions.
- Maintained organized workspace to facilitate efficient inventory handling and retrieval.
- Improved inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
- Assisted with loss prevention efforts by closely monitoring high-risk items and implementing appropriate security measures to deter theft or damage.
- Coordinated cross-departmental efforts during peak seasons or special promotions to maintain adequate stock levels without compromising other operational priorities.
Head Cashier Supervisor
- Supervised daily cash operations, ensuring accuracy in transactions and adherence to company policies.
- Trained and mentored cashiers on register systems and customer service protocols, enhancing team performance.
- Implemented inventory management procedures to streamline cash handling processes and improve efficiency.
- Resolved customer inquiries and complaints with professionalism, fostering a positive shopping experience.
- Coordinated team schedules to optimize coverage during peak hours, improving overall operational flow.
- Conducted regular audits of cash drawers to maintain security and accountability within the department.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
- Reduced shrinkage with diligent monitoring of cash handling procedures and regular audits.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Streamlined checkout processes for faster transactions, resulting in shorter wait times for customers.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Mentored new hires by demonstrating best practices in customer service and cashiering techniques.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Decreased transaction errors by implementing thorough training programs focused on accuracy and attention to detail.
Cashier
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer through diligent tracking and reconciliation of daily sales.
- Assisted in training new staff on operational procedures and customer engagement techniques.
- Implemented best practices for maintaining a clean and safe work environment for customers and staff.
- Participated in promotional events, enhancing customer experience and driving sales initiatives.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma
Skills
Deal closing
Sales presentations
Objection handling
Sales strategy development
Pipeline management
Closing techniques
Building rapport
CRM proficiency
Cold calling
Performance tracking
Upselling and cross selling
Influencing skills
Industry expertise
Client relationship management
Client service
Customer retention
Team training and development
Budget management
Client retention
Client account management
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Customer satisfaction
Organizational skills
Team collaboration
Team leadership
Active listening
Effective communication
Adaptability and flexibility
Decision-making
Cash handling
Customer engagement
Relationship building
Team building
Self motivation
Product knowledge
Goal setting
Professionalism
Opening and closing procedures
Inventory management
Adaptability
Written communication
Sales training
Processing payments
Professional demeanor
Problem-solving aptitude
Order processing
Sales techniques
Product demonstration
Accomplishments
I HAVE BEEN GIVEN 2 DIAMOND AWARDS, EXECUTIVE FROM CORPORATE MANAGEMENT
Certification
- HOME DEPOT TRAINER
Languages
English
Spanish
Full Professional
Timeline
PRO SALES ASSOCIATE
HOME DEPOT
08.2017 - 08.2026Read More
PRO SALES / EXPORTS ASSOCIATE
Home Depot
2010 - 2017Read More
INVENTORY MANAGEMENT ASSOCIATE
Home Depot
2008 - 2010Read More
Head Cashier Supervisor
Home Depot
2004 - 2008Read More
Cashier
HOME DEPOT
2001 - 2004Read More
BROWARD COMMUNITY SCHOOL
High School Diploma
Read More
2 DIAMOND AWARDS, EXECUTIVE AWARD
I RECEIVED 2 DIAMOND AWARD BY GETTING ENOUGH HOMER AWARDS FOR CUSTOMER SERVICE. I EARN MY EXECUTIVE AWARD FOR EXCEPTIONAL PERFORMANCE AT MY JOB