Julia Martin
Central
Summary
Dynamic professional with a proven track record at Southern Wesleyan University, excelling in problem-solving and clear communication. Enhanced customer satisfaction through effective troubleshooting and support, while working with a team to optimize workflow and maintain high standards. Detail-oriented and skilled in coordinating efforts to achieve shared goals.
Overview
7
7
years of professional experience
Work History
Internet Technician Assistant
Southern Wesleyan University
09.2022 - Current
- Troubleshot technical issues, providing timely solutions to enhance user experience.
- Provided remote assistance when necessary, guiding customers through step-by-step troubleshooting procedures over the phone or via email correspondence.
- Efficiently managed time and resources to balance a high volume of service requests, ensuring timely resolution for all clients.
- Enhanced customer satisfaction by promptly troubleshooting and resolving internet connectivity issues.
- Increased customer retention by providing exceptional technical support and clear communication during service calls.
- Educated end-users on proper equipment use and basic troubleshooting techniques, empowering them to resolve minor issues independently in future instances.
- Coordinated with other departments within the organization as needed, fostering cross-functional collaboration towards shared goals.
- Streamlined workflow by maintaining accurate records of completed tasks, equipment inventory, and customer interactions.
Janitorial Lead
Fresh N Up LLC
05.2019 - Current
- Oversaw daily cleaning operations to ensure facility standards were met consistently.
- Implemented efficient cleaning schedules to optimize workflow and minimize downtime.
- Conducted regular inspections to assess cleanliness and identify areas for improvement.
- Developed and enforced standard operating procedures for janitorial tasks across the team.
- Collaborated with management to address maintenance issues promptly and effectively.
- Enhanced team productivity through effective communication and task delegation strategies.
- Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
Education
High School Diploma -
Easley High School
Easley, SC05-2022
Bachelor of Science - Developmental Psychology
Southern Wesleyan University
Central, SC05-2026
Skills
- Clear communication
- Problem-solving
- Detail-oriented
- Team guidance and motivation
- Team coordination
Timeline
Internet Technician Assistant
Southern Wesleyan University
09.2022 - Current
Janitorial Lead
Fresh N Up LLC
05.2019 - Current
High School Diploma -
Easley High School
Bachelor of Science - Developmental Psychology
Southern Wesleyan University