Julie Atwood
Pelzer
Summary
Dedicated Patient Service Representative skilled in patient registration, electronic health records, and customer relationship management. Enhances patient satisfaction through effective communication and timely issue resolution. Manages multiple tasks while ensuring high service standards, fostering positive patient experiences, and improving operational efficiency.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
Prisma Health Upstate
Greenville
02.2012 - Current
- Coordinated communication between patients and healthcare providers, enhancing understanding and satisfaction.
- Managed patient registration processes while upholding confidentiality standards.
- Verified demographics and insurance information for accurate patient registration in computer system.
- Maintained accurate electronic health records for patient visits and encounters.
- Processed patient co-pays, deductibles, and other payments to ensure financial accuracy.
- Handled patient inquiries and resolved issues promptly to enhance satisfaction.
- Scheduled appointments based on provider availability and managed follow-up appointments efficiently.
- Executed administrative duties including filing, faxing, and photocopying to support office operations.
Education
High School Diploma -
Greenwood High School
Greenwood, SC06-1993
Biology
Tusculum College
Greeneville, TNSome College (No Degree) - Biology
Lander University
Greenwood, SCSkills
- Patient registration and scheduling
- Electronic health records management
- Insurance verification and billing
- Payment processing and collections
- Queue management and appointment confirmation
- Patient check-in and greeting
- Records maintenance and filing
- Data entry and documentation
- Client relationship management
- Effective communication skills
Timeline
Patient Service Representative
Prisma Health Upstate
02.2012 - Current
High School Diploma -
Greenwood High School
Biology
Tusculum College
Some College (No Degree) - Biology
Lander University