JULIE JOHNSON

• Leads, coaches, and develops Patient Support Advocates through structured training, performance feedback, and daily workflow oversight. Partners with pharmacists, liaisons, provider offices, clinics, and payers to ensure timely access to specialty medications. Supports prior authorizations, appeals, insurance approvals, and financial assistance programs to reduce treatment delays. Monitors productivity metrics, service levels, and workflow efficiency while identifying and implementing process improvements. Serves as a subject matter expert for escalated patient concerns, complex insurance issues, and medication access barriers. Coordinates staffing coverage across clinics and programs to maintain service levels and quality of care.
• REMOTE

• Managed complex patient cases, resolved insurance-related barriers, and ensured continuity of care across multiple clinics and programs. Collaborated with interdisciplinary healthcare teams to enhance patient experience and treatment outcomes. Provided advanced support for escalated patient needs, mentored new advocates, and contributed to workflow improvements that strengthened patient access operations.

Coordinated prior authorization, insurance verification, financial assistance navigation, and medication access to support patients while maintaining high documentation and quality standards.

• Maintained accurate patient and prescription records through pharmacy data entry and database management. Assisted the Senior pharmacist with administrative and operational duties, calculated medication dosages according to physician orders, and applied knowledge of medications, their use, and effects to support safe and accurate dispensing. Provided guidance and mentorship to pharmacy and pharmacy technician interns while contributing to efficient pharmacy operations and quality patient care.
• Processed prescriptions accurately, verifying patient data, allergies, and dosage instructions before dispensing.
• Managed inventory levels, restocked medications, and removed expired products from pharmacy shelves.
• Assisted pharmacists with prior authorization requests, refill coordination, and prescription clarifications.
• Maintained confidential patient records and ensured compliance with HIPAA and pharmacy regulations.
• Trained new technicians on pharmacy workflow, customer service, and prescription processing procedures.
• Resolved insurance claims issues, verified coverage, and communicated alternative options to patients.
• Streamlined daily pharmacy operations by organizing workflow, prioritizing urgent prescriptions, and reducing dispensing delays.
• Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Increased customer satisfaction by delivering friendly, personalized service during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Maintained accurate inventory levels for efficient pharmacy operations and cost control.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Communicated directly with doctors offices via telephone, fax and email.

• Processed prescriptions, performed dosage calculation, managed inventory, and maintained accurate patient records to support safe and efficient pharmacy operations. Coordinated workflow and technician schedules, provided beside medication delivery and non-sterile compounding service, supported immunization and clinical initiatives. Trained and mentored pharmacy staff and interns while delivering excellent patient care and ensuring regulatory compliance.
• Led prescription processing workflow, supporting pharmacists with accurate dispensing and customer service
• Verified patient information, insurance coverage, and prescription details to ensure compliant claim adjudication
• Trained pharmacy technicians on POS systems, workflow procedures, and inventory controls
• Coordinated medication preparation, labeling, and filling to maintain accuracy and timely patient pickup
• Resolved insurance rejects, prior authorization issues, and billing discrepancies with minimal delay
• Maintained controlled substance records, stock rotation, and pharmacy inventory to reduce shortages
• Assisted patients with prescription questions, refill requests, and service needs at pharmacy counter and drive-thru
• Ensured adherence to pharmacy policies, HIPAA requirements, and state board regulations during daily operations
• Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
• Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
• Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
• Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
• Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
• Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
• Streamlined pharmacy operations by implementing efficient inventory management processes.
• Reduced medication errors by meticulously verifying prescription information and conducting thorough drug interaction checks.
• Supported pharmacists in administering immunizations, increasing community access to vital healthcare services.
• Assisted in maintaining adequate stock levels of medications through effective purchasing practices considering demand fluctuation or potential shortages.
• Improved patient safety by ensuring accurate medication dispensing and proper dosage calculations.
• Conducted regular audits of controlled substances inventory, ensuring proper storage and documentation as per regulatory requirements.
• Optimized workflow processes by collaborating with team members on task prioritization and assignment delegation.
• Maintained a clean and organized pharmacy environment, ensuring compliance with state regulations and safety standards.
• Demonstrated expertise in compounding medications, delivering high-quality custom formulations for patients'' unique needs.
• Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
• Counted, measured, and compounded medications following standard procedures.
• Reviewed and verified customer information and insurance provider information.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Resolved third-party billing, computer system and customer service issues.
• Set up and modified patient profiles to include current medications and insurance details.