Julie Shaw
Charleston
Summary
Dynamic and reliable professional with a proven track record at The Carolina Girl Charter Yacht, excelling in teamwork and effective communication. Recognized for enhancing passenger satisfaction and optimizing workflow during peak service hours. Skilled in inventory management and safety compliance, consistently delivering exceptional service and support in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Crew Team Member
The Carolina Girl Charter Yacht
05.2024 - Current
- Collaborated with team members to optimize workflow during peak service hours.
- Conducted regular inventory checks to maintain stock levels and minimize waste.
- Ensured compliance with on-deck safety standards and regulations in food handling.
- Trained new crew members on operational procedures and customer service practices.
- Assisted in event setup and breakdown, ensuring smooth operations for charters.
- Followed safety protocols and procedures to prevent accidents.
- Provided necessary, effective communication and support during docking maneuvers, contributing to successful berthing at various ports, complex maneuvers, and emergency procedures.
- Supported loading and unloading processes, ensuring proper cargo handling and minimized risk of damage.
- Conducted daily maintenance and cleaning of deck surfaces and equipment, ensuring a safe and orderly environment to improve customer satisfaction.
- Enhanced passenger satisfaction on cruise ships by providing informative and friendly interactions.
Restaurant Hostess
Early Bird Diner
04.2023 - 02.2024
- Coordinated reservations efficiently, maximizing seating capacity and enhancing guest flow during peak hours.
- Managed waitlist effectively, ensuring timely seating and minimizing guest wait times.
- Delivered exceptional guest service by warmly welcoming patrons and ensuring a pleasant dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Collaborated with kitchen and wait staff to ensure seamless order flows and prevent kitchen back-ups via seating arrangements whilst still ensuring proper wait times for customers.
- Utilized effective communication skills to relay information between guests and staff seamlessly.
Education
Bachelor of Science - Civil Engineering
Clemson University
Clemson, SC05-2029
Skills
- Teamwork and collaboration
- Initiative-taking
- Reliability and punctuality
- Tool and equipment use
- Creativity and innovation
- Task prioritization
Timeline
Crew Team Member
The Carolina Girl Charter Yacht
05.2024 - Current
Restaurant Hostess
Early Bird Diner
04.2023 - 02.2024
Bachelor of Science - Civil Engineering
Clemson University