JUSTICE TILLETT
Taylors
Summary
Detail-oriented customer support professional with over 5 years in client relations and operations. Expertise in resolving issues, managing high-volume communications, and maintaining accurate records with Microsoft tools. Proven experience in data tracking, scheduling, and utilizing digital platforms to enhance client support in remote settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
PERSONAL TRAINER
CRUNCH FITNESS
12.2023 - Current
- Developed structured fitness programs tailored to individual client goals, enhancing their engagement and progress
- Established and nurtured long-term client relationships through consistent communication and follow-up, fostering client loyalty
- Explained services and recommended appropriate programs, contributing to increased membership sales
- Maintain accurate digital client records, progress tracking, and scheduling using software systems
- Manage appointments and coordinate client schedules in a fast-paced environment
SALES REPRESENTATIVE
ROCKBOX FITNESS
10.2023 - 03.2024
- Increased membership sales through consistent follow-up, communication, and relationship building
- Resolved client concerns and provided ongoing support to enhance customer retention
- Collaborated with team members to achieve monthly sales and service goals.
- Updated CRM systems with client interactions and progress notes to ensure accurate customer records
LASH TECHNICIAN
GIFTED HANDS SALON & SPA
11.2018 - 06.2019
- Provided customized eyelash extension services, including microblading and manual microshading, to enhance client satisfaction and appearance.
- Consulted with clients to determine lash preferences and desired outcomes.
- Applied various lash techniques using high-quality materials and tools.
- Maintained a clean and organized workspace to ensure client safety and comfort.
- Supported clients with credit card applications and inquiries, ensuring a smooth and efficient process.
NON COMMISSIONED OFFICER
UNITED STATES ARMY
11.2013 - 11.2018
- Trained and supervised personnel on procedures and compliance standards, enhancing understanding and execution of operational protocols
- Coordinated scheduling and training plans for team activities, optimizing resource allocation and adherence to timelines
- Managed operational data in Excel spreadsheets to track personnel, equipment, and training status, ensuring accurate and timely updates
- Maintained accurate digital records and filing systems ensuring compliance and accountability
- Created and updated reports, documentation, and correspondence using Microsoft Word and Outlook
Education
Master Esthetics Program -
Miracle Beauty and Nails Academy
Virginia Beach, VA11-2020
Professional Esthetics Program -
Miracle Beauty and Nails Academy
Virginia Beach, VA05-2020
Skills
- Program Design
- Data Entry & Database Management
- Customer Service & Client Support
- Sales Support & Retention
- Scheduling & Calendar Coordination
- Microsoft Office proficiency
- Effective communication
- Conflict resolution
Certification
- International Sports Sciences Association (ISSA), Personal Training, 11/01/24
- CPR & AED Certified, 11/01/24
- Licensed Esthetician, Georgia, 12/01/21
- Licensed Esthetician, Virginia, 10/01/20
Languages
Spanish
Professional
Timeline
PERSONAL TRAINER
CRUNCH FITNESS
12.2023 - Current
SALES REPRESENTATIVE
ROCKBOX FITNESS
10.2023 - 03.2024
LASH TECHNICIAN
GIFTED HANDS SALON & SPA
11.2018 - 06.2019
NON COMMISSIONED OFFICER
UNITED STATES ARMY
11.2013 - 11.2018
Master Esthetics Program -
Miracle Beauty and Nails Academy
Professional Esthetics Program -
Miracle Beauty and Nails Academy