K. Ashley Latimore
QI Tester
Greenville,SC
Summary
Seasoned Quality Oversight Tester with over 12 years of experience in the financial services sector, specializing in FCRA compliance, credit reporting analysis, and process improvement. Expertise in significantly reducing dispute response times through meticulous risk identification and adherence to service level agreements (SLAs). Proven track record of fostering cross-functional collaboration to drive quality enhancements and operational efficiency. Committed to leveraging extensive knowledge and skills to contribute effectively in a challenging new role.
Overview
13
13
years of professional experience
Work History
QI Tester
Truist
Greenville, SC
03.2020 - Current
- Conduct comprehensive testing and monitoring to maintain compliance with investor, federal and state regulations and uphold quality standards in business operations among several internal lines of business, including Foreclosure, Escrow, Construction, Cash Operations and Loss Mitigation.
- Execute thorough evaluations, including gathering and auditing data, to identify and address risk gaps in alignment with organizational policies among several internal lines of business.
- Liaise effectively with management and cross-functional teams to communicate findings and ensure compliance with regulatory and investor requirements.
- Successfully test an average of 450 mortgage loans monthly with a 0.0004 error ratio
FCRA Credit Reporting Analyst II
Truist
Greenville, SC
09.2017 - 03.2020
- Analyzed and resolved credit report disputes in compliance with the Fair Credit Reporting Act (FCRA), ensuring accurate representation of mortgage loan servicing activities.
- Interpreted credit reports from major agencies and processed corrections using the E-OSCAR reporting system to maintain data integrity.
- Enhanced response efficiency for FCRA indirect credit disputes, reducing turnaround time from three weeks to two business days.
Default Support Loan Specialist I
Truist
Greenville, SC
08.2015 - 09.2017
- Conducted due diligence on defaulted mortgage loans to ensure compliance with bank policies, investor demands, and regulatory guidelines.
- Managed data for note possession passport results, including research, documentation, and servicing file notations.
- Prepared and notarized legal documents, facilitated the transfer of electronic mortgage assignments, and supported foreclosure proceedings by liaising with attorney firms.
Customer Service Representative
Truist
Greenville, SC
04.2013 - 05.2014
- Resolved customer inquiries by providing accurate information and assistance over the phone, ensuring client data security through thorough verification processes.
- Managed mortgage payment transactions and delivered detailed explanations regarding escrow adjustments, while maintaining meticulous records in the MSP system to track service interactions.
- Improved customer satisfaction by promptly addressing and resolving mortgage-related inquiries and concerns.
Education
Bachelor of Science - Financial Management, Minor in Accounting
Clemson University
Clemson, SC 05.2001 -
Skills
- Clear communication
- Data analysis
- Identifying trends
- Highly adaptable
- Strong team player
- Time management
- Self-motivated professional
- Multi-tasker
- Detail oriented
- Critical thinking
- Data Analysis
- Google Docs
- Mortgage Servicing Platform
- Proficiency in MS Office
- Pacer
- Accounting
- Clarifire
- Project Management
Timeline
QI Tester
Truist
03.2020 - Current
FCRA Credit Reporting Analyst II
Truist
09.2017 - 03.2020
Default Support Loan Specialist I
Truist
08.2015 - 09.2017
Customer Service Representative
Truist
04.2013 - 05.2014
Bachelor of Science - Financial Management, Minor in Accounting
Clemson University
05.2001 -