Kerri Black
Blythewood
Summary
Possessing strong organizational skills and positive, upbeat attitude. Demonstrates thorough understanding of medical office procedures and proficiency in patient scheduling systems, ensuring smooth clinic operations. Committed to enhancing patient care and operational efficiency through effective communication and meticulous attention to detail.
Developed skills in fast-paced healthcare environment, focusing on patient coordination and administrative support. Expertise in managing patient information and coordinating appointments, ensuring seamless operations. Looking to transition these skills into new field, aiming to contribute to organizational success and patient satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Instrument Technician
Stryker Sustainability Solutions
Columbia
2025.11 - Current
- Adheres to safety standards.
- Identifies, responds & reports malfunctions and/or alarms.
- Performs efficacy and quality testing for all processes and equipment.
- Identifies manual and/or mechanical cleaning according to the manufacturer's IFU for all general, laparoscopic, orthopedic, neuro, cardiovascular, power, instrumentation.
- Performs flexible scope processing utilizing High Level Disinfection (HLD).
- Determines, prepares, and uses supplies required in the assembly process.
- Identifies, inspects, assembles general & specialty instruments checking for cleanliness & functionality utilizing count sheets.
- Packages and labels instrumentation following standards.
- Safely determines sterilization equipment functionality, operation, monitoring, and maintenance with verification and documentation of sterilization process.
- Performs high temperature (steam) and low temperature (gas plasma, ethylene oxide, liquid chemical) sterilization.
- Calibrated and maintained surgical instruments for optimal performance.
Advance Medical Support Assistant
U.S. Department of Veterans Affairs
2023.01 - Current
- Provide specialized administrative support within a collaborative, interdisciplinary care model.
- Exercise expert judgment in clinical administrative workflows, ensuring seamless patient access and appointment coordination across multiple clinics and community resources.
- Recommend procedural improvements based on current administrative guidelines.
- Coordinate with care teams to monitor clinic utilization, optimize scheduling, and improve patient flow.
- Manage appointment scheduling, confirmations, and data entry, ensuring accuracy and timeliness.
- Analyze administrative data to identify process improvements and streamline recordation procedures.
- Maintain position management records in HR Smart, conducting audits to ensure organizational accuracy.
- Advise HR and stakeholders on staffing and organizational structure, utilizing data analysis and system tools.
- Managed patient appointments and coordinated referrals for efficient healthcare
Claims Processor II
Blue Cross Blue Shield of Columbia
2021.02 - 2022.01
- Processed insurance claims efficiently, ensuring accuracy and adherence to company policies.
- Reviewed documentation for completeness and compliance with regulatory standards.
- Communicated with clients to gather necessary information and resolve claim inquiries.
- Collaborated with team members to streamline workflows and enhance processing efficiency.
- Maintained accurate records within claims management systems for tracking purposes.
- Identified discrepancies in claims submissions, recommending necessary adjustments or corrections.
- Assisted in training new staff on best practices for claim processing procedures.
Education
Surgical Tech
Central Carolina Technical College
Columbia, SC 2026.01 - 2026.03
High School Diploma -
Stratford Career
8675 Darnley Rd, Mt Royal, QC H4T 1X2Associate of Science - Sterile Processing Tech
MedCerts
14143 Farmington Rd, Livonia, MI 48154Skills
- Healthcare Administration & Patient Support
- Medical Billing & Insurance Verification
- Inventory Management & Quality Control
- Data Analysis & Process Improvement
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Excellent Communication & Interpersonal Skills
- Time Management & Multitasking
- CPR Certified (2 Years)
- Conflict resolution techniques
- Patient communication
- Organizational growth
- Medical billing experience
- HIPAA compliance
Certification
- CPR Certification (Valid for 2 years)
- SPT - Sterile Processing Technician
- BLS Certification (Valid for 2 years)
Languages
English
Additional Information
- - Willing to relocate domestically
- - Strong commitment to improving healthcare operations and patient outcomes
Timeline
Surgical Tech
Central Carolina Technical College
2026.01 - 2026.03
Instrument Technician
Stryker Sustainability Solutions
2025.11 - Current
Advance Medical Support Assistant
U.S. Department of Veterans Affairs
2023.01 - Current
Claims Processor II
Blue Cross Blue Shield of Columbia
2021.02 - 2022.01
High School Diploma -
Stratford Career
Associate of Science - Sterile Processing Tech
MedCerts