KABARAH LEAK
Rock Hill
Summary
Detail-oriented Insurance and Prior Authorization Specialist with over 10 years of experience in patient access, benefits investigation, managed care coordination, and reimbursement support. Proven expertise in insurance verification, referral coordination, prior authorizations, and medical office procedures. Highly knowledgeable in HIPAA compliance, EMR systems, and payer communications, with a strong commitment to accuracy, confidentiality, and seamless patient care in remote healthcare environments.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Licensed Insurance Agent (Remote / Phone-Based)
American Health Reform Solutions
10.2024 - Current
- Educate clients on health insurance options while verifying eligibility and coverage
- Maintain accurate documentation in compliance with regulatory requirements
- Deliver professional, patient-centered service in a remote environment
Front End Cashier
Chick-fil-A
10.2023 - 06.2024
- Manage customer transactions
- Provide friendly service
- Accurately take breakfast and lunch orders
- Process payments
- Bag food and serve to customers
- Maintain a clean work area
- Embodying a brand’s Core 4 principles: Please to help, eye contact, smile and personalizing the orders, while ensuring order.
Patient Access Specialist
Lash Group / AmerisourceBergen
06.2018 - 09.2023
- Managed insurance verification, benefits investigation, and prior authorization processes
- Coordinated referrals and communicated with providers, payers, and specialty pharmacies
- Assisted patients with coverage questions, reimbursement issues, and access to care
- Supported billing and coding functions to ensure accurate claim processing
- Maintained strict HIPAA compliance and confidentiality standards
Cambria Hotel and Bar
01.2020 - 03.2023
- Working directly with customers by mixing and serving drink orders.
- Verifying age requirements
- Knowing alcohol pairing and tastes
- Knowing how to make traditional and classy drinks
- Processing payments
- Managing inventory and cleaning bar and supplies
Reimbursement Counselor
Lash Group / AmerisourceBergen
06.2016 - 06.2018
- Conducted detailed insurance benefit reviews and managed care coordination
- Processed insurance and patient correspondence related to authorizations and claims
- Resolved moderately complex reimbursement and denial issues
- Partnered with provider offices to support efficient patient care workflows
Benefit Investigation Specialist
Lash Group / AmerisourceBergen
11.2013 - 06.2016
- Verified insurance eligibility, benefits, and referral requirements
- Assisted providers and patients with submission of insurance and authorization forms
- Researched and resolved claim denials and underpayments
- Compiled and submitted documentation to expedite payer approvals
Data Intake Specialist
Lash Group / AmerisourceBergen
10.2011 - 01.2013
- Entered, analyzed, and maintained patient insurance and demographic data in EMR systems
- Verified data accuracy and updated records to support authorization and billing processes
- Trained staff on intake procedures and system workflows
Education
Insurance License NPN: 21322437 - SC Life Accident & Health Insurance
Excell Solutions Online
05.2024 - 09.2024
Bartender/ Mixology - Bartender
ABC Bartender
Charlotte, NC 08.2020 - 11.2020
Bachelor of Science - Health Administration
Strayer University
Charlotte, NC 01.2016 - 01.2018
Associate of Science - Medical Administration
ECPI College of Technology
Rock Hill, Sc 09.2009 - 08.2010
Skills
- Insurance Verification & Eligibility
- Prior Authorizations & Referrals
- Managed Care Coordination
- Benefits Investigation
- Claims & Denial Resolution
- Medical Office Procedures
- Medical Billing & Coding Support
- HIPAA Compliance
- EMR Systems
- Provider & Payer Communication
- Patient Advocacy
- Remote Healthcare Operations
- Electronic Medical Records
- Microsoft Office
- Excell, Word, PowerPoint
- Microsoft Windows, Microsoft Office XP Publisher and Vista
Technology And Systems
- EMR Systems (Med Soft, Workday, PeopleSoft, SAP)
- Microsoft Word, Excel, Outlook
- Insurance Portals & Managed Care Systems
- Remote Communication Tools
Languages
English
Full Professional
Timeline
Licensed Insurance Agent (Remote / Phone-Based)
American Health Reform Solutions
10.2024 - Current
Insurance License NPN: 21322437 - SC Life Accident & Health Insurance
Excell Solutions Online
05.2024 - 09.2024
Front End Cashier
Chick-fil-A
10.2023 - 06.2024
Bartender/ Mixology - Bartender
ABC Bartender
08.2020 - 11.2020
Cambria Hotel and Bar
01.2020 - 03.2023
Patient Access Specialist
Lash Group / AmerisourceBergen
06.2018 - 09.2023
Reimbursement Counselor
Lash Group / AmerisourceBergen
06.2016 - 06.2018
Bachelor of Science - Health Administration
Strayer University
01.2016 - 01.2018
Benefit Investigation Specialist
Lash Group / AmerisourceBergen
11.2013 - 06.2016
Data Intake Specialist
Lash Group / AmerisourceBergen
10.2011 - 01.2013
Associate of Science - Medical Administration
ECPI College of Technology
09.2009 - 08.2010