Kadajah Kinard
Barnwell
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
American Health Marketplace
10.2021 - 06.2023
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Exceeded corporate quotas for monthly policy sales.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Tracked progress of all outstanding insurance claims.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Conducted annual reviews of existing policies to update information.
- Collected premiums on or before effective date of coverage.
Case Management Specialist
Professional Case Management
11.2019 - 03.2022
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Provided safety planning, crisis intervention and case management to clients.
Customer Service Representative Specialist
Walmart
08.2018 - 11.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Tracked customer service cases and updated service software with customer information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Certified Nursing Assistant
Laura Baye Of Williston
06.2015 - 09.2018
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Educated patients and family members on best home care practices for healing and recovery.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Education
High School Diploma -
Blackville Hilda High
Blackville, SC06.2015
Skills
- Insurance Coverage Review
- Claims Reporting Systems
- Annual Reviews
- New Agent Training
- Vision and Dental Insurance
- Promotions and Marketing Strategies
- Asset Protection
- Client Account Management
- Client Needs Analysis
- Quote Information
- Customer Follow-Up
- Team Training
- Quotes and Sales
- Consultative Selling Techniques
Accomplishments
Dedicated professional with demonstrated customer service, time management, and trend-tracking strengths.
Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator
with a strong background in cultivating positive relationships and exceeding goals.
Creative Problem-Solving Communication Specialist Leadership Specialist
Teamwork Specialist Expert at Managing Time Well Organize
Certification
- Licensed Certified Nursing Assistant - Since 2015
- Licensed Insurance Agent - Since 2021
Timeline
Licensed Insurance Agent
American Health Marketplace
10.2021 - 06.2023
Case Management Specialist
Professional Case Management
11.2019 - 03.2022
Customer Service Representative Specialist
Walmart
08.2018 - 11.2020
Certified Nursing Assistant
Laura Baye Of Williston
06.2015 - 09.2018
High School Diploma -
Blackville Hilda High
Similar Profiles
Heath TaylorHeath Taylor
Sales Agent at American Health MarketplaceSales Agent at American Health Marketplace
Courtney Marie McBainCourtney Marie McBain
Customer Experience Representative at American Health MarketplaceCustomer Experience Representative at American Health Marketplace
KEYASHA M. STALEYKEYASHA M. STALEY
Director of Sales & Team Performance at American Health MarketplaceDirector of Sales & Team Performance at American Health Marketplace