Kadesia Green

Columbia

Summary

Customer-focused professional with 10+ years in hospitality, childcare, and customer service leadership. Proven ability to supervise teams, resolve complex issues, and deliver empathetic support in fast-paced environments, recognized for strong leadership, communication, and problem-solving skills.

Overview

years of professional experience

Work History

Front Desk Supervisor

DoubleTree by Hilton

01.2023 - Current

Supervise daily front desk operations, ensuring smooth check-in/check-out processes.
Train, mentor, and support front desk staff to maintain high service standards.
Resolve escalated guest concerns with professionalism, empathy, and efficiency.
Coordinate schedules, assign tasks, and monitor performance to improve team productivity.
Implement service improvements that enhance guest satisfaction and loyalty.

Assistant Director

New Hope Learning Academy

01.2019 - 01.2023

Supervised and cared for children in a safe, nurturing classroom environment.
Assisted lead teacher with daily lesson plans, activities, and group learning.
Supported children's social and emotional development through structured play.
Communicated with parents regarding progress, needs, and daily updates.
Maintained classroom organization, safety procedures, and accurate records.

Teacher Assistant 2 year old

Play plays

Columbia

06.2016 - 09.2019

Supervised and cared for children in a safe, nurturing classroom environment.• Assisted lead teacher with daily lesson plans, activities, and group learning.• Supported children’s social and emotional development through structured play.• Communicated with parents regarding progress, needs, and daily updates.• Maintained classroom organization, safety procedures, and accurate records.

Education

High School Diploma - General Studies

Columbia High School

GED - General Studies

Skills

Customer Service & Support: Guest relations, issue resolution, de-escalation, cultural awareness Leadership & Supervision: Staff scheduling, team training, conflict management, shift leadership Administrative & Technical: Data entry, account management, Microsoft Office Suite, G Suite Communication: Verbal/written communication, inbound & outbound calling, policy explanation Childcare & Education: Early childhood supervision, activity planning, safety management Professional Strengths: Detail-oriented, calm under pressure, empathetic, analytical problem-solving

Timeline