Kaelin Johnson
Mt. Pleasant
Summary
Dynamic employee with a strong work ethic, excelling in customer service, and dedicated to constantly changing responsibilities. Skilled in training and mentoring new employees to enhance performance, ensuring a seamless transition. Demonstrated strong customer service skills, helping each person to feel appreciated for their patronage.
Overview
3
3
years of professional experience
Work History
Manager and Customer Support/ Deli Crosstrained
The Co-op
Sullivans Island
02.2024 - 06.2025
- Strategic processes to improve and maintain exceptional customer service
- Oversaw inventory management and stock replenishment processes
- Facilitated conflict resolution among team members
- Enforced customer service standards and resolved customer problems to uphold quality service
- Coached, mentored and trained team members in order to improve their job performance
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Trained employees on additional job positions to maintain coverage of roles
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Resolved customer complaints and issues promptly, maintaining a positive brand image
- Assisted in social media advertising
- Supported Osha standards
Nursery Assistant
Church of the Holy Cross
Sullivans Island
07.2022 - 01.2025
- Worked closely with other staff members in order to ensure that the needs of every child were met
- Reported any incidents or accidents which occur in accordance with company policies
- Maintained cleanliness of the nursery environment by carrying out regular cleaning duties
- Developed and implemented lesson plans and activities for children of various ages
- Enforced rules to teach good manners and maintain safe environment
- Provided emotional support, guidance and care to all nursery children
- Utilized effective problem solving techniques when dealing with difficult situations
- Organized play areas with toys, games and equipment to encourage learning through play
Grocery Clerk
Publix
Mt Pleasant
07.2022 - 07.2023
- Stocked shelves with products to maintain store organization and availability
- Assisted customers in locating items and answering inquiries about products
- Maintained cleanliness of store areas, ensuring a welcoming shopping environment
- Provided friendly customer service to enhance shopping experience
- Collected shopping carts from parking lot and returned to store
- Loaded packages and bags into shopping carts and transferred goods to customer vehicles
- Bagged groceries for customers quickly and accurately
Education
High School Diploma -
Lucy Garret Beckham
Mt. Pleasant, SC05-2026
Skills
- Customer service
- Inventory management
- Sales support
- Time management
- Effective communication
- Team collaboration
- Problem solving
- Employee training
Affiliations
- Lucy Beckham Dance Team
Timeline
Manager and Customer Support/ Deli Crosstrained
The Co-op
02.2024 - 06.2025
Nursery Assistant
Church of the Holy Cross
07.2022 - 01.2025
Grocery Clerk
Publix
07.2022 - 07.2023
High School Diploma -
Lucy Garret Beckham
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