Kai Downey
Charleston
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
3
3
years of professional experience
Work History
Hospitality Lead
Trio Night Club
Charleston
07.2024 - Current
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
- Provided customer service by greeting and assisting customers, responding to inquiries, and resolving complaints.
VIP Bottle Server
Trio Nightclub
Charleston
03.2024 - Current
- Managed multiple tables simultaneously while maintaining high-quality service.
- Ensured that all guests received prompt service and quality drinks.
- Prepared both alcoholic and non-alcoholic beverages for patrons.
- Assisted with opening champagne bottles for guests.
- Created and maintained a welcoming atmosphere for all guests.
Hair Salon Owner
Owner
Mt Pleasant
07.2022 - 03.2025
- Conducted regular staff meetings to discuss operational issues or changes in policies or procedures.
- Recruited new employees based on skill level, qualifications and customer service skills.
- Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
- Developed training program for new hires that included technical instruction as well as customer service best practices.
Education
Cosmetology -
Paul Mitchell
North Charleston, SC07-2022
Skills
- Customer service
- Team building
- Time management
- Sales techniques
- Problem solving
- Leadership skills
Timeline
Hospitality Lead
Trio Night Club
07.2024 - Current
VIP Bottle Server
Trio Nightclub
03.2024 - Current
Hair Salon Owner
Owner
07.2022 - 03.2025
Cosmetology -
Paul Mitchell
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