Kai Promprakai
Columbia,SC
Summary
Dynamic Customer Service Advocate II at Blue Cross & Blue Shield of SC, skilled in problem-solving and data entry. Enhanced operational efficiency through innovative tools, improving provider satisfaction. Proven ability to educate and train staff, fostering a culture of continuous improvement and effective communication within teams.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Advocate II
Blue Cross & Blue Shield of SC
07.2024 - Current
- Ensured timely payment resolution by coordinating with internal departments for claims.
- Managed high volumes of calls from medical providers seeking assistance effectively.
- Facilitated communication between providers and leadership to drive continuous improvements.
- Increased operational efficiency by accurately entering provider data into systems.
- Educated providers on billing procedures to optimize claim submissions successfully.
- Implemented innovative tools, enhancing productivity while maintaining customer satisfaction.
Eligibility Coordinator
Department Of Disabilities And Special Needs
12.2023 - 07.2024
- Ensured compliance by accurately assessing eligibility applications for program guidelines.
- Organized client records and eligibility determinations within database systems efficiently.
- Enhanced team performance by training new Eligibility Coordinators on departmental procedures.
- Certified documents for compliance with government regulations and maintained accuracy standards.
- Streamlined document processing through effective coordination of daily scanning operations.
Assistant Store Manager
Calhoun Oil Company
10.2019 - 01.2023
- Ensured compliance with company policies, enhancing daily store operations.
- Optimized inventory levels to effectively meet customer demand and reduce shortages.
- Trained new staff, improving adherence to operational best practices and service standards.
- Enhanced product visibility through promotional displays, driving significant sales growth.
- Resolved customer inquiries swiftly, leading to increased satisfaction ratings in-store.
- Efficiently managed cash registers, ensuring accurate transactions and daily drawer balances.
Education
High School Diploma -
A. C Flora High School
Columbia, SC05.2014
No Degree - Surgical Tech
Midlands Technical College
West Columbia, SCSkills
- Call center experience
- Data entry
- Administrative support
- Document control
- Staff education and training
- Office equipment proficiency
- Problem-solving
- Microsoft office expertise
- Critical thinking
- Product knowledge
- [Software] CRM system proficiency
- Verbal and written communication
- Customer service
- Decision-making
Accomplishments
Customer Service Advocate Of The Year 2025
Certified Food Handler
Certification
- Certified Food Handler , Whole Foods - [2024- Current ]
CSA OF THE YEAR 2025
demonstrating extraordinary dedication to the team this year .
Timeline
Customer Service Advocate II
Blue Cross & Blue Shield of SC
07.2024 - Current
Eligibility Coordinator
Department Of Disabilities And Special Needs
12.2023 - 07.2024
Assistant Store Manager
Calhoun Oil Company
10.2019 - 01.2023
High School Diploma -
A. C Flora High School
No Degree - Surgical Tech
Midlands Technical College