Summary
Overview
Work History
Education
Skills
Timeline
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Kailin Belton

Columbia

Summary

Excellent communication and problem-solving skills that enhances productivity, improve operations, and drive sustained business performance. Passionate about succeeding in a stimulating and challenging work environment, while contributing to the benefit of the company and experiencing advancement opportunities within the organization. Professional and hardworking demeanor with an eye for detail and a commitment to quality, accuracy, productivity, and exceptional internal and external customer care.

Overview

4
4
years of professional experience

Work History

CSA

Blue Cross Blue Shield of SC
07.2024 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Increased sales through effective product recommendations and upselling techniques.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.

Call Center Representative

Teleperformance
06.2022 - Current
  • Answer (120+) inbound/outbound phone calls from members while simultaneously operating multiple computer applications. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Refer issues and questions to managers if necessary. Prepare product and customer reports by gathering data collected during customer interactions

Certified Trainer

Chipotle
08.2021 - 06.2022
  • Develop and implement onboarding and training plans for new employees. Provide feedback to staff regarding performance and areas of improvement. Ensure compliance with all workplace regulations and policies. Assist management in developing and maintaining a high-performance team. Ensure a safe and productive workplace environment. Coach and mentor staff to improve their skills and knowledge. Assist with the implementation of job-related processes and procedures

Cashier

McDonalds
01.2021 - 07.2021
  • Greeting customers. Receiving payments and issuing receipts. Assisting with customer requests and inquiries. Handling cash and card transactions. Utilized computer skills. Developed superior customer service. Handled customer questions or concerns. Operated cash register skills. Execute transaction & kept checkout area tidy and sanitized. Being responsible for counting the contents of the cash register drawer at the end of each shift, maintaining receipts, records, and withdrawals. Check materials and supplies and reporting when stock is low

Education

High School Diploma -

Richland Northeast High School
Columbia, SC
06.2022

Skills

  • Multi Channel Communication
  • Software
  • Time Management
  • Basic Math Skills
  • Problem Solving
  • Competent
  • Loss Prevention
  • Conflict Prevention
  • Proficiency in MS Office
  • Leadership
  • Detail Oriented
  • Troubleshooting
  • Chat Support
  • Empathizing
  • Sale Negotiating
  • Probing
  • Outbound Calls
  • Inbound Calls
  • Proactive
  • CRM
  • Call Closing
  • Data Entry
  • Patience
  • Adaptability
  • Courtesy
  • Avaya
  • Microsoft Teams
  • Scheduling
  • Computer Literacy

Timeline

CSA

Blue Cross Blue Shield of SC
07.2024 - Current

Call Center Representative

Teleperformance
06.2022 - Current

Certified Trainer

Chipotle
08.2021 - 06.2022

Cashier

McDonalds
01.2021 - 07.2021

High School Diploma -

Richland Northeast High School

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Kailin Belton