Kaitlyn Davidson
Moncks Corner
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Maximus Inc
Rochester
08.2024 - Current
- Provided customer support through phone and email communications.
- Resolved customer inquiries and complaints efficiently and professionally.
- Documented customer interactions in the internal tracking system.
- Maintained accurate records of customer feedback for quality assurance.
- Educated customers about available services and resources offered.
- Managed high-volume call traffic while maintaining service quality standards.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Front End Assistant
Costco Wholesale
Rochester
08.2017 - 08.2024
- Handling and stocking merchandise, answering member questions and problems, loading merchandise for members, cleaning duties and member support.
- Assisted members with product inquiries and recommendations.
- Processed transactions efficiently at checkout stations.
- Maintained cleanliness and organization of front-end areas.
- Handled customer complaints with professionalism and care.
- Trained new staff on front-end procedures and best practices.
- Provided support during peak shopping hours to enhance service quality.
- Built strong relationships with customers through excellent customer service practices.
- Handled cash transactions and ensured accuracy when entering payments into system.
- Ensured compliance with all applicable laws, regulations, safety requirements, and company policies.
Team Member
Wegmans
Rochester
08.2015 - 08.2017
- Answering phones, handing cash and making change, creating customer catering orders, basic cleaning duties, closing and opening duties, training new crew members and answering customer questions.
Team Member
Tim Hortons
Norfolk
11.2013 - 05.2014
Team Member/Cashier
Bill Gray's Restaurant
Rochester
06.2011 - 05.2013
Cashier
Sears
Rochester
09.2011 - 12.2011
Education
Event Planning -
Penn Foster
08.2012 - 08/2013
Skills
- Microsoft Office
- Microsoft Word
- Conflict resolution
- Documentation accuracy
- Product knowledge
- Problem solving
- Adaptive learning
- Attention to detail
- Computer proficiency
- Empathy and patience
- Microsoft outlook
- Multitasking and organization
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Maximus Inc
08.2024 - Current
Front End Assistant
Costco Wholesale
08.2017 - 08.2024
Team Member
Wegmans
08.2015 - 08.2017
Team Member
Tim Hortons
11.2013 - 05.2014
Event Planning -
Penn Foster
08.2012 - 08/2013
Cashier
Sears
09.2011 - 12.2011
Team Member/Cashier
Bill Gray's Restaurant
06.2011 - 05.2013