Summary
Overview
Work History
Skills
Timeline
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Kalee Smith

Myrtle Beach,SC

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Marshalls Department Store
07.2024 - Current
  • Supervised daily store operations, ensuring compliance with company policies and procedures.
  • Trained and mentored new team members on customer service excellence and operational standards.
  • Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
  • Developed promotional displays to enhance product visibility and drive sales growth.
  • Resolved customer complaints effectively, maintaining high satisfaction rates and loyalty for brand.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Key Holder Supervisor

Marshalls Department Store
07.2018 - 07.2024
  • Supervised daily operations to ensure optimal store performance and customer satisfaction.
  • Trained and mentored team members in effective sales techniques and customer service standards.
  • Managed cash handling procedures to maintain financial accuracy and security during shifts.
  • Implemented visual merchandising strategies to enhance product presentation and boost sales.
  • Assisted in scheduling staff shifts to align with peak business hours for improved efficiency.
  • Monitored compliance with company policies and safety regulations throughout the store.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Conducted regular audits of store merchandise, ensuring accurate record-keeping and minimizing shrinkage.
  • Implemented loss prevention measures to minimize theft risks while maintaining a welcoming atmosphere for shoppers.
  • Assisted with the development and execution of employee training programs, contributing to a knowledgeable, empowered team focused on driving store success.
  • Trained and supervised new employees to apply best practices in customer service and store operations.

Skills

  • Problem-solving
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Time management
  • Team building and leadership
  • POS systems operations
  • Employee scheduling
  • Mentoring and coaching

Timeline

Assistant Store Manager

Marshalls Department Store
07.2024 - Current

Key Holder Supervisor

Marshalls Department Store
07.2018 - 07.2024

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Kalee Smith