Kalicia Grandison
Easley
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Actively Seek Employment
N/A
Easley
09.2024 - Current
- Operated a variety of machinery and tools safely and efficiently.
- Managed household errands and other essential duties.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Part Time Retail Manager(floater)
Claire's
Easley
06.2024 - 08.2024
- Seasonal
- Setting sales targets, analyzing sales figures, and forecasting future sales
- Responding to customer complaints and queries, and ensuring staff provide great customer service
- Ensuring the store is clean and presentable, and adhering to health and safety protocols
DNA Sample Collector
Specimen Specialists of America
Greenville
12.2022 - 05.2024
- Collecting DNA samples, such as saliva or urine
- Collect from maternal and paternal for child support cases in family court
- Following all legal, evidentiary chain of custody, and laboratory procedures
- Paperwork from each case must be submitted in a timely manner
- Processed specimens and prepared each for shipment to testing laboratories
Customer Service Representative
Alorica
Simpsonville
01.2019 - 10.2022
- Company Overview: samsung call center
- Remote/Hybrid
- Handles incoming calls from Samsung clients
- Customer service representatives keep records of customer interactions and issues
- When necessary, customer service representatives escalate issues to the appropriate team
- Customer service representatives may recommend products or services to customers
- Assisting customers for troubleshooting Samsung appliances
- Troubleshoot problems and drive resolutions
- Dispatching and setting up appointments for technicians to repair Samsung products
- 90% adherence rate
- Samsung call center
Patient Care Assistant
Interim HealthCare
Easley
01.2015 - 12.2018
- Documented patient's activities
- Light housekeeping
- Provide support to patients for ADLs, including basic hygiene, food intake, comfort, catheter installation, wound care, and dressing
- Communicate with empathy and compassion, resolve high-stress situations using crisis management skills, and ensure the safety of combative patients during transport
Banking Specialist
TD Bank
Greenville
02.2015 - 01.2017
- Explained banking products and services, such as savings accounts, bonds, or mortgages.
- Assisted customers with password resets, access problems, and debit card maintenance
- Resolved customer issues, such as online banking needs, balance inquiries, and debit card resolutions.
- Provided financial advice to clients, helping them make informed decisions about savings, loans, and investment products.
Education
College in Nursing -
Greenville Technical College
Greenville, SC05.2024
College in Information Technology -
Tri-County Technical College
Pendleton, SC12.2022
Diploma -
Liberty High School
06.2009
Skills
- Clerical experience
- Communication
- Patient care
- Clinical documentation
- Data analysis
- Information technology
- Problem solving
- Team collaboration
- Attention to detail
- Good Telephone Etiquette
- PPE compliance
- Recordkeeping
- Data entry
- Remote work
- Analytical skills
- Microsoft Office
- Cash register
- Customer service
- Filing
- Microsoft Excel
- Organizational skills
- Manufacturing
- Communication skills
- Negotiation
- HIPAA
Certification
- Work keys, Present
- Silver work keys, Present
Timeline
Actively Seek Employment
N/A
09.2024 - Current
Part Time Retail Manager(floater)
Claire's
06.2024 - 08.2024
DNA Sample Collector
Specimen Specialists of America
12.2022 - 05.2024
Customer Service Representative
Alorica
01.2019 - 10.2022
Banking Specialist
TD Bank
02.2015 - 01.2017
Patient Care Assistant
Interim HealthCare
01.2015 - 12.2018
College in Nursing -
Greenville Technical College
College in Information Technology -
Tri-County Technical College
Diploma -
Liberty High School