Kalisha Pendergrass
Manning
Summary
Results-driven professional committed to delivering high-quality work efficiently while consistently surpassing targets and expectations. A dependable team player thriving in challenging environments, embracing opportunities to tackle complex tasks. Passionate about contributing to business success and fostering a collaborative team atmosphere. Compassionate and energetic with a strong desire to support and uplift others in achieving shared goals.
Overview
12
12
years of professional experience
Work History
Retail Merchandiser/Cashier
TA Travel Centers
Manning, SC
05.2020 - 11.2025
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Collaborated with other departments such as receiving or merchandising teams to ensure efficient operations
- Resolved customer complaints regarding pricing errors or product availability with professionalism
- Performed opening/closing duties including counting money in the register before/after shifts
- Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
- Collaborated with the loss prevention team to identify and prevent fraudulent activities at the checkout counter
- Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
- Willing to relocate: Anywhere
- Authorized to work in the US for any employer
- Answered customer questions regarding store merchandise, department information, and pricing.
Cashier
Zaxby's
Manning, SC
03.2025 - 06.2025
- Generates additional sales by suggesting additional items to the guest.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Developed strategies to improve customer engagement and retention initiatives.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Responsible for verifying register at the beginning of the shift.
- Informs management when any front-of-house equipment needs service or inventory is needed.
- Responsible for answering telephone and taking orders over the telephone.
- Processed customer transactions efficiently using point-of-sale systems.
Higher Learning Tutoring Center
District 2-Manning, SC
06.2019 - 05.2020
- Greet parents/guardian and students and provide information about the learning progression of the student
- Provide and teach information in versatile manners
- Team oriented and team building methods to provide success for the students and parents or guardian
- Responsible for counting materials and ensuring all materials have no defects and are ready for use
- Input data using Microsoft Office to tract student progression while also adhering to policies and procedures
- Responsible for advising and providing prompt updates to parents about the student for both an educational and behavioral aspect
- Responsible for incident reporting and ensuring that all adhered to company policies and procedures.
Crew Member
McDonald's
Manning, SC
01.2014 - 01.2016
- Maintain a fast, efficient, and organized service
- Take orders from customers and input their selections into the restaurant’s computer systems
- Process large orders for events
- Greeting customers with a smile
- Taking accurate food orders
- Partnering with other Crew and Managers to meet target goals during your shift
- Restaurant Cleanliness
- Ensuring items are well stocked
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
Customer Service Call Center Representative
Sykes Enterprises, Incorporated
Sumter, SC
06.2013 - 12.2013
- Maintains pertinent paperwork and records through data entry.
- Communicates with co-workers to research problems and find solutions.
- Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards.
- Utilized CRM software to accurately document customer interactions, ensuring comprehensive records for future reference
- Provided exceptional customer service by addressing and resolving customer inquiries, complaints, and issues in a timely and professional manner
- Handled a high volume of inbound customer calls, averaging 40 calls per day
- Conducted regular follow-ups with customers to ensure satisfaction and address ongoing issues.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
Education
High School Diploma -
Phoenix High School
Manning, SC06.2013
Skills
- Microsoft Office Programs
- Typing 60 WPM
- Cash handling - Cash handling experience (6-10 years)
- Conflict management
- Computer Operation
- Critical Thinking
- Planograms
- Customer service
- Time management
Languages
English
Timeline
Cashier
Zaxby's
03.2025 - 06.2025
Retail Merchandiser/Cashier
TA Travel Centers
05.2020 - 11.2025
Higher Learning Tutoring Center
06.2019 - 05.2020
Crew Member
McDonald's
01.2014 - 01.2016
Customer Service Call Center Representative
Sykes Enterprises, Incorporated
06.2013 - 12.2013
High School Diploma -
Phoenix High School