Kallie Rappold
Myrtle Beach
Summary
Dynamic professional with extensive experience in operational oversight and customer service at Sandcastle South Oceanfront Resort. Demonstrated success in managing homeowner accounts and resolving conflicts, leading to improved guest satisfaction. Skilled in coordinating multiple departments to ensure compliance and efficiency in high-volume settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
On-site HOA Administration
Sandcastle South Oceanfront Resort
Myrtle Beach
06.2025 - Current
- Oversee all day-to-day HOA administrative functions, including homeowner communications, billing, collections, and account reconciliation.
- Serve as the primary liaison between the HOA board, homeowners, and management company to ensure transparency and compliance with governing documents.
- Maintain accurate records of homeowner accounts, payments, and correspondence.
- Coordinate vendor services, schedule maintenance, and ensure timely completion of work orders.
- Manage owner portals, process architectural requests, and prepare reports for board meetings.
Assistant General Manager
Sandcastle South Oceanfront Resort
Myrtle Beach
03.2025 - 06.2025
- Assisted in directing all resort operations, ensuring smooth coordination between housekeeping, front desk, and maintenance departments.
- Monitored daily operations to uphold guest service and cleanliness standards.
- Assisted with staffing processes, including recruiting, onboarding, and training.
- Addressed escalated guest concerns, negotiated service resolutions, and ensured guest satisfaction.
- Supported budget management, vendor coordination, and cost control measures.
Leasing Agent / Assistant GM / Front Desk Agent / Housekeeping Room Attendant / Supervisor
Sandcastle South Oceanfront Resort
Myrtle Beach
10.2024 - 03.2025
- Managed leasing inquiries, processed applications, and coordinated move-ins and lease agreements.
- Performed front desk duties, including check-ins/outs, reservations, and guest service inquiries.
- Supervised and assisted housekeeping staff to maintain resort cleanliness and operational efficiency.
- Provided direct guest assistance and resolved service concerns to maintain positive experiences.
- Adapted to various roles as needed, demonstrating versatility and commitment to operational success.
Assistant Housekeeping Director
Sandcastle at the Pavilion
Myrtle Beach
04.2024 - 09.2024
- Directed daily housekeeping operations for a high-volume oceanfront property, ensuring guest rooms and public areas met brand and safety standards.
- Supervised, scheduled, and trained housekeeping and laundry staff, monitoring performance and providing feedback.
- Managed inventory levels, ordered supplies, and ensured cost-effective resource use.
- Worked closely with maintenance to address and resolve property repair needs.
- Implemented efficiency improvements that reduced turnaround time for cleaned units.
Sandwich Artist
Subway
Myrtle Beach
08.2023 - 01.2024
- Provided fast, friendly, and accurate service while preparing customer orders according to specifications.
- Maintained compliance with food safety and sanitation standards.
- Handled cash register transactions, processed payments, and balanced till at shift end.
- Kept work areas clean and organized, ensuring operational efficiency.
Assistant Director of Housekeeping
Sandcastle at the Pavilion
Myrtle Beach
11.2021 - 08.2023
- Promoted from Supervisor to Assistant Director within months due to strong leadership performance.
- Managed a large housekeeping team, overseeing daily operations, staffing, training, and scheduling.
- Controlled departmental budgets, monitored expenses, and managed inventory to avoid waste and shortages.
- Collaborated with the front desk to prioritize room readiness for guest arrivals.
- Handled escalated guest complaints, delivering resolutions that maintained high satisfaction scores.
Housekeeping Supervisor
Sandcastle at the Pavilion
Myrtle Beach
08.2021 - 11.2021
- Supervised and coached housekeeping staff, ensuring adherence to cleanliness standards.
- Conducted daily inspections of guest rooms, hallways, and public areas; documented issues and created maintenance work orders.
- Assisted in hiring, onboarding, and training of new team members.
- Provided direct guest interaction, resolving service concerns promptly.
Housekeeping Supervisor / Dispatcher
HGVC at Anderson Ocean Club & Spa
Myrtle Beach
04.2019 - 10.2021
- Created daily housekeeping boards, assigning room cleaning tasks according to occupancy.
- Answered guest calls, coordinated service requests, and dispatched staff to appropriate locations.
- Performed quality inspections on cleaned rooms and public areas, documenting results.
- Collaborated with the front desk to manage room readiness and priority assignments.
Supervisor
Westgate Myrtle Beach Oceanfront Resort
Myrtle Beach
03.2021 - 07.2021
- Directed housekeeping teams in daily operations, assigning tasks based on occupancy and arrival schedules.
- Performed room inspections to ensure compliance with brand standards.
- Communicated with maintenance to address property repairs and prevent recurring issues.
- Assisted with inventory tracking and supply ordering.
Room Attendant
HGVC at Anderson Ocean Club & Spa
Myrtle Beach
04.2018 - 04.2019
- Cleaned and sanitized guest rooms to high standards, replenished supplies, and restocked amenities.
- Removed trash and soiled linens, delivering items to laundry.
- Reported maintenance issues promptly to supervisors.
- Provided courteous and prompt guest service when approached in hallways or on floors.
Education
Ged -
Adult Education
Conway, SC01-2016
Skills
- Exceptional customer service
- Conflict resolution
- Guest satisfaction strategies
- Homeowner account management
- Vendor coordination
- Payment processing
- HOA policy compliance
- Multi-department coordination
- Staffing
- Operational oversight
- Staff supervision
- Scheduling
- Inspections
- Quality assurance
- Expense tracking
- Cost control measures
- Supply ordering
- Reservations
- Check-in/check-out
- Leasing agreements
- Tenant relations
- Employee onboarding
- Skill development
- Performance evaluations
- Issue reporting
- Repair tracking
- Cross-department collaboration
- Food preparation
- Sanitation compliance
- Customer engagement
- Prioritizing tasks
- High-volume environments
- Fast-paced environments
- Strong verbal communication
- Strong written communication
- Effective team leadership
- Homeowner communications
- Billing and collections
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Budget management
- Task prioritization
- Basic math
- Multitasking
- Dependable and responsible
- Recordkeeping
Certification
National Career Readiness Certificate, 01/01/17 to Present, Have all Silver on the award.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
On-site HOA Administration
Sandcastle South Oceanfront Resort
06.2025 - Current
Assistant General Manager
Sandcastle South Oceanfront Resort
03.2025 - 06.2025
Leasing Agent / Assistant GM / Front Desk Agent / Housekeeping Room Attendant / Supervisor
Sandcastle South Oceanfront Resort
10.2024 - 03.2025
Assistant Housekeeping Director
Sandcastle at the Pavilion
04.2024 - 09.2024
Sandwich Artist
Subway
08.2023 - 01.2024
Assistant Director of Housekeeping
Sandcastle at the Pavilion
11.2021 - 08.2023
Housekeeping Supervisor
Sandcastle at the Pavilion
08.2021 - 11.2021
Supervisor
Westgate Myrtle Beach Oceanfront Resort
03.2021 - 07.2021
Housekeeping Supervisor / Dispatcher
HGVC at Anderson Ocean Club & Spa
04.2019 - 10.2021
Room Attendant
HGVC at Anderson Ocean Club & Spa
04.2018 - 04.2019
Ged -
Adult Education
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