Kalyah Carrera
TRAVELERS REST,SC
Summary
Dynamic professional with a proven track record at Upcountry Provisions Bakery And Bistro, excelling in team leadership and customer service. Expert in marketing and relationship building, I consistently enhanced guest experiences and drove positive changes, ensuring exceptional food and service while fostering a collaborative environment.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2
2
years of professional experience
Work History
Head Opener, Head Closer, Assistant Manager.
Upcountry Provisions Bakery And Bistro
06.2023 - Current
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Excelled in every store position and regularly backed up front-line staff.
- Cross-trained crew members on different duties to increase coverage.
- effectively closed down and opened up the restaurant on a weekly basis, making sure everything was set out properly and looked nice.
Education
High School Diploma -
Homeschool
Travelers Rest, SC05.2025
Skills
- Marketing
- Team leadership
- Staff development
- Sales techniques
- Cross-functional teamwork
- Business development
- Goal setting
- Coaching and mentoring
- Relationship building
- Expectation setting
- Customer service
- Work prioritization
- Decision-making
- Guest experiences
- Production leadership
Timeline
Head Opener, Head Closer, Assistant Manager.
Upcountry Provisions Bakery And Bistro
06.2023 - Current
High School Diploma -
Homeschool
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