Kalyn Wishwanick
Conway
Summary
Dynamic leader with a proven track record at CIOCCA Ford of Souderton, adept in complex problem-solving and analytical thinking. Excelled in boosting revenue through strategic sales techniques and building strong customer relationships. Skilled in managing sensitive information and leading teams to exceed sales quotas, demonstrating exceptional communication and detail-oriented abilities.
Overview
13
13
years of professional experience
Work History
Head Bartender
Stalvey’s Watering Hole
04.2023 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Internet Sales Director
CIOCCA Ford of Souderton
08.2014 - 06.2022
- Exceeded sales quotas and increased profitability through effective sales procedures and strategic outreach initiatives.
- Responded to internet inquiries and phone calls in timely matter.
- Utilized advanced CRM tools effectively to manage customer interactions, track progress towards goals, and streamline communications within the team.
- Improved overall customer satisfaction ratings by implementing a proactive follow-up process with clients before and after completing transactions.
- Analyzed web traffic data to identify trends and optimize website performance, enhancing user experience and boosting conversion rates.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Managed a team of sales professionals, resulting in improved customer satisfaction and higher online sales.
Office Manager
WW Mechanical
03.2012 - 08.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
High School Diploma -
Quakertown High School
Quakertown, PA06-2009
Skills
- Strong communication skills
- Sales and upselling techniques
- Objection handling
- Detail-oriented
- Rapport and relationship building
- Complex Problem-solving abilities
- Inquiry follow-up
- Analytical thinking
Timeline
Head Bartender
Stalvey’s Watering Hole
04.2023 - Current
Internet Sales Director
CIOCCA Ford of Souderton
08.2014 - 06.2022
Office Manager
WW Mechanical
03.2012 - 08.2014
High School Diploma -
Quakertown High School
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