Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kameron Burgess

Sumter

Summary

Versatile professional with a proven track record in security and customer service, notably at St.moriz. Excelled in enhancing team communication and patient outcomes at Teleperformance USA, demonstrating superior customer service and incident reporting skills. Achieved significant improvements in safety and client satisfaction, leveraging strong observational abilities and empathy.

Overview

5
5
years of professional experience

Work History

Security Officer

St.moriz
06.2024 - 01.2025

Security officer, is responsible for protecting property and individuals by patrolling designated areas, monitoring surveillance systems, controlling access to buildings, responding to alarms and emergencies, and reporting any suspicious activity to maintain a safe and secure environment; requiring strong observational skills and the ability to remain calm under pressure.

Covenant Place

Nursery Home
05.2023 - 05.2024

providing care and supervision to young children in a nursery setting, including feeding, changing diapers, implementing age-appropriate activities, maintaining a safe environment, observing children's development, and communicating with parents, while adhering to all health and safety regulations

Health Care Rep.

Teleperformance USA
06.2022 - 06.2023
  • Enhanced healthcare team communication by coordinating meetings, discussing treatment plans, and sharing pertinent information.
  • Gathered critical data from various sources for analysis, leading to more targeted interventions and improved health outcomes among patients.
  • Optimized clinic workflow by collaborating with staff members on process improvements aimed at reducing wait times.
  • Assisted patients with obtaining and rescheduling appointments.

Customer Service Representative

HGS
04.2020 - 01.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

N/A - N/A

Sumter High School
Sumter Sc
05.2016

Skills

  • Report writing
  • Incident reporting
  • Working with elderly
  • General security
  • Superior customer service
  • Caring

Timeline

Security Officer

St.moriz
06.2024 - 01.2025

Covenant Place

Nursery Home
05.2023 - 05.2024

Health Care Rep.

Teleperformance USA
06.2022 - 06.2023

Customer Service Representative

HGS
04.2020 - 01.2021

N/A - N/A

Sumter High School
Kameron Burgess